Bell Captain

Spire Hospitality
paid time off, 401(k)
United States, California, Burbank
Nov 08, 2024
Description Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel at home. 395 Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more! Embrace the opportunity to provide exceptional service as a Bell Captain, joining our outstanding Guest Services TEAM. In this role, you'll be dedicated to delivering unparalleled guest experiences and ensuring seamless operations during arrivals and departures. Your primary focus will be on providing luggage assistance and ensuring guests' comfort as they settle into their rooms. Essential Job Functions: Deliver top-tier service to our guests with genuine engagement and thoughtfulness, promptly responding to their requests and ensuring an exceptional experience. Train, supervise, and motivate bell persons and van drivers to ensure they deliver the same positive and professional image to guests. Possess comprehensive knowledge of hotel facilities and the surrounding area Guest items will be retrieved and loaded to and from cars, busses, vans, and carts Escort guests to their accommodations, visually inspect the room, and highlight its features and the room compendium for their convenience Manage stored luggage by tagging bags and providing guests with corresponding claim tickets, while ensuring luggage is securely organized in designated areas for safekeeping Address and resolve guest concerns with professionalism and care, ensuring service recovery is handled promptly Manage bell person schedules to ensure seamless coverage. Coordinate the timely delivery of guest laundry, newspapers, checkout packets, and special requests to enhance the guest experience. Physical Demands: Grasp, lift, carry, and move packages, boxes, and luggage up to 75 lbs. continuously throughout the shift Ability to stand and walk continuously throughout the shift Sufficient manual dexterity in hands to load and unload luggage Perform tasks requiring bending, stooping, kneeling, and walking significant distances at the hotel Qualifications: Education: High school diploma or its equivalent Experience: Prior Driver, Hospitality, Bell Person, or Door Person experience required Valid driver's license class A required Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)