Lead Customer Service Representative - Trauma Surgeons - Gulf Coast Medical Center

Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Trauma Surgeons

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

• When you join Lee Health as a Lead Customer Service Rep youll enjoy getting involved to continuously improve your skills. If you wish to get into healthcare practice this is a great role for you!
• Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
• Monday to Friday / variable shifts between 7a to 4pm.
• Medical office experience highly preferred.

The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

US:FL:Fort Myers