New

Summer 2025 Digital Voice of Customer Insights Internship

T-MOBILE USA, Inc.
United States, Washington, Bellevue
3617 131st Ave Se (Show on map)
Nov 14, 2024
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Get hands-on experience, training-and a leg up on a bright future. Learn. Achieve. Build a career. T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way! This is a 12-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact. What It's Like At T-Mobile, we focus on our customers and meet their needs in various ways they interact with our brands. This internship position is responsible for developing consumer insights on the experience with all our digital touchpoints and delivering actionable recommendations throughout our organization. A strong candidate will be passionate about consumer insights and familiar with customer satisfaction and customer experience research, utilizing quantitative and qualitative methodologies. They will be a champion for our customers, representing their needs and desires to the organization to enhance a customer's experience and satisfaction with our brand. What You'll Do During the internship, you will learn about T-Mobile's DVOC program and how we measure digital experiences and customer satisfaction. We will assign a deep-dive analysis project to be completed during the 12 weeks. The topic will be based on an area of your interest and will result in analyzing surveys and other data to create a story. Based on your findings, you will create a presentation for your team and other internal groups. Key Responsibilities Learn about the DVOC Program and talk confidently about trends Analyze surveys and other data sources to create a data story about the digital experience Teamwork! Work with the team on reporting and ad-hoc requests across different lines of business Learn about quantitative and qualitative research methods and best practices What It Takes Experience with survey tools like Qualtrics, Medallia, Survey Monkey Exceptional attention to detail Demonstrated problem-solving and analytical skills Minimum Qualifications At least 18 years of age Legally authorized to work in the United States Must have graduated within the last 12-months, OR be actively enrolled in Bachelors program Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education. Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location. Intern wages range from $20/hour to $40/hour. The successful candidate's actual pay will be based on experience/location. At least 18 years of age Legally authorized to work in the United States Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.