Patient Cashier Supervisor II (FINANCIAL SVC ANL 4)

The purpose of the Patient Cashier Supervisor II provides direct supervision to the patient cashiering office staff, operations, training, and quality assurance support. The cashier's office is responsible for handling large dollars in cash, check and wire flow deposits annually. The hospital cashier's office provides cashiering support to UC Davis Health Clinic's sub cashiering stations, Ambulatory clinics, Food and Nutrition, Parking and Pharmacy. Ensure all area are compliant with the UCOP BUS-49 Policy.The Patient Cashier Supervisor II is also responsible and accountable for processing the deposits via different depository applications which posts the dollars collected into Transact and it feeds into the Lawson general ledger. The position is also responsible for the safeguard of the safe and its security maintenance.Patient Cashier Supervisor II Responsible for hands-on managing and overseeing the daily operations of the UCDH Cash management, including month-end/year-end close tasks, internal, and external audits, producing financial reports and statements, ensuring timely, and proper recording of accounting transactions, and enforcing proper accounting methods.The position must provide training, feedback to service areas and ensures appropriate polices are being adhered to, technical procedures are being followed and training is provided when required. This position will work and collaborate closely with UCDH Service area, UCD Campus, Financial Banking Institution, manager, and staff.Cashier office assist customers and patients with billing, insurance questions, and while directing patients to the appropriate departments, as necessary. The Patient Cashier Supervisor II must adhere to all cash handling policies and procedures. This position is responsible for Interpretation and administration of the UCOP and local policies/procedures. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Apply By Date

11/21/2024 at 11:59pm

Minimum Qualifications

For full consideration applicants are encouraged to upload license and certification if required of the position.

• Bachelor's degree in finance or similar field of study and/or equivalent experience in a hospital setting.
• Experience in finance and cashiering required.
• Previous leadership experience required.
• Ability to supervise staff and manage multiple priorities in a fast-paced, dynamic environment.
• Solid knowledge of cash handling, posting, payment processing, record-keeping, and related patient financial transactions.
• Working knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
• Detail-oriented with the ability to apply analytical and critical thinking to analyze problems and apply appropriate, effective solutions.
• Intermediate to advanced Excel skills, including formatting needed.
• Solid people skills for effective information exchange and problem solving across all levels of the organization and with external agencies.
• Skilled in written and verbal communications, with the ability to convey complex business and technical information in a clear and concise manner.
• Strong knowledge of business software and specialized applications used in patient financial services.
• Ability to produce detailed reports and analysis.
• Demonstrated ability to apply knowledge of PC office tools - Word, PowerPoint, Adobe, or similar software.
• Ability to prioritize and organize work, clearly communicating status to stakeholders and achieving deadlines.
• Ability to maintain confidentiality, exercise discretion and use independent and mature judgment.
• Ability to work effectively in a complex environment with changing and conflicting priorities under tight deadlines and requirements for accuracy.
• Analytical skills to review all available information, draw conclusions, address needs of the departments.
• Knowledge of distribution and received monies within UC System (PBG, CPG, UCDH, clinics and off campus, other income accounts, Pharmacies, etc.) and how to receive the required documents for finalizing transactions helpful.
• Ability to focus on details especially as pertains to reconciliation cash deposited and posted as well as to procedural commonness in the posting process.
• Ability to assume responsibility for coordination and completion of complex projects requiring interactions with many individuals, work with minimal supervision, and take initiative to follow up on projects.
• Ability to work effectively in a complex environment with changing or conflicting priorities, under tight deadlines and requirements for accuracy.
• Demonstrates strong written communication skills; documents and reports clearly and concisely. Conveys instructions, direction and information appropriately. Ability to updated polices and procedures
• Demonstrates an ability to express self in all areas of communication (verbal, written, non-verbal); utilizes effective listening and questioning techniques.
• Offers assistance and provides direction to visitors, patients, physicians, and families in a concise, sensitive, informative and professional manner, keeping a positive and courteous tone.
• Identifies self and unit when answering/using the phone; delivers messages and/or refers phone calls to the appropriate person; forwards all information, as required. Handles telephone information requests with courtesy accuracy and respects for patient confidentiality.
• Must be able to comprehend and navigate through the complexities of Epic Resolute HB/ PB, UCD financial systems to be able to retrieve, change and adjust account information.
• General knowledge of medical terminology to correlate reports to actual charges and determine appropriateness of denials.
• General knowledge of patient billing, credit, and collections practice.
• Demonstrates and adheres to the department attendance standards.

Preferred Qualifications

• Bachelor's degree in finance or similar field of study.
• Experience with Decision Support data and knowledge of Lawson and EPIC desired.
• Recognizes own strengths and weaknesses and plans to improve weak area.
• Working knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
• Knowledge of distribution and received monies within UC System (PBG, CPG, UCDH, clinics and off campus, other income accounts, Pharmacies, etc.) and how to receive the required documents for finalizing transactions helpful.

Key Responsibilities

• 60% - Office Management/Supervision
• 15% - Technology / Computer Operations
• 15% - Reporting and Analysis
• 10% - Customer Service

Department Overview

The purpose of the Patient Cashier Supervisor II provides direct supervision to the patient cashiering office staff, operations, training, and quality assurance support. The cashier's office is responsible for handling large dollars in cash, check and wire flow deposits annually. The hospital cashier's office provides cashiering support to UC Davis Health Clinic's sub cashiering stations, Ambulatory clinics, Food and Nutrition, Parking and Pharmacy. Ensure all area are compliant with the UCOP BUS-49 Policy.
The Patient Cashier Supervisor II is also responsible and accountable for processing the deposits via different depository applications which posts the dollars collected into Transact and it feeds into the Lawson general ledger. The position is also responsible for the safeguard of the safe and its security maintenance.
Patient Cashier Supervisor II Responsible for hands-on managing and overseeing the daily operations of the UCDH Cash management, including month-end/year-end close tasks, internal, and external audits, producing financial reports and statements, ensuring timely, and proper recording of accounting transactions, and enforcing proper accounting methods.
The position must provide training, feedback to service areas and ensures appropriate polices are being adhered to, technical procedures are being followed and training is provided when required. This position will work and collaborate closely with UCDH Service area, UCD Campus, Financial Banking Institution, manager, and staff.
Cashier office assist customers and patients with billing, insurance questions, and while directing patients to the appropriate departments, as necessary. The Patient Cashier Supervisor II must adhere to all cash handling policies and procedures. This position is responsible for Interpretation and administration of the UCOP and local policies/procedures. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets

Department Specific Job Scope

The purpose of the Patient Cashier Supervisor II provides direct supervision to the patient cashiering office staff, operations, training, and quality assurance support. The cashier's office is responsible for handling large dollars in cash, check and wire flow deposits annually. The hospital cashier's office provides cashiering support to UC Davis Health Clinic's sub cashiering stations, Ambulatory clinics, Food and Nutrition, Parking and Pharmacy. Ensure all area are compliant with the UCOP BUS-49 Policy.
The Patient Cashier Supervisor II is also responsible and accountable for processing the deposits via different depository applications which posts the dollars collected into Transact and it feeds into the Lawson general ledger. The position is also responsible for the safeguard of the safe and its security maintenance.
Patient Cashier Supervisor II Responsible for hands-on managing and overseeing the daily operations of the UCDH Cash management, including month-end/year-end close tasks, internal, and external audits, producing financial reports and statements, ensuring timely, and proper recording of accounting transactions, and enforcing proper accounting methods.
The position must provide training, feedback to service areas and ensures appropriate polices are being adhered to, technical procedures are being followed and training is provided when required. This position will work and collaborate closely with UCDH Service area, UCD Campus, Financial Banking Institution, manager, and staff.
Cashier office assist customers and patients with billing, insurance questions, and while directing patients to the appropriate departments, as necessary. The Patient Cashier Supervisor II must adhere to all cash handling policies and procedures. This position is responsible for Interpretation and administration of the UCOP and local policies/procedures. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

POSITION INFORMATION

• Salary or Pay Range: $3,176.24 - $5,858.23
• Salary Frequency: Biweekly
• Salary Grade: Grade 23
• UC Job Title: FINANCIAL SVC ANL 4
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: M-F Day Shift, 8 hour
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site
• THIS IS NOT AN HI-B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• The duties or functions of this position include the handling of cash (or cash equivalents)

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere