Regional Product Support Manager - Southwest

ABC Companies

401(k), company vehicle

United States, Florida, Winter Garden

Jan 03, 2025

Position:
Regional Product Support Manager - Southwest

Location:

Winter Garden, FL

Job Id:
988

# of Openings:
1

Position Description

Job Title: Regional Product Support Manager (Southwest Region)

Reports To: Technical Services Manager

ABC Companies, a leader in the motorcoach industry, is seeking a Product Support Manager to provide advanced technical support, mobile repairs, and customer training for ABC-supported products across the Southwest region (SoCal,AZ,NM, Southern Nevada and HI). ). This role requires a skilled technician capable of hands-on repair and maintenance as well as delivering comprehensive technical training to customers and internal teams. The ideal candidate will be based in the SoCal area.

Benefits:

Competitive salary
Group insurance benefits, including 401k with company match.
Paid vacation/holidays
Employee recognition programs
Company vehicle provided
Travel expenses covered (reimbursed weekly)

Key Responsibilities:

Provide technical support, troubleshooting, and mobile repair services for ABC-supported products, including mechanical, electrical, and HVAC systems.
Perform on-site repairs, maintenance, and service campaigns at customer locations.
Travel throughout the Southwest region (SoCal,AZ,NM, Southern Nevada and HI) to service and support ABC products, with the potential for occasional travel outside your assigned area as needed.
Serve as a technical advisor, resolving product issues and warranty claims for customers.
Lead technical training sessions for customers and internal teams, ensuring they are well-versed in the operation and maintenance of ABC-supported products.
Coordinate and deliver hands-on, in-depth training on various systems including Van Hool, Eberspacher, and other ABC offerings, both annually and as needed.
Investigate and respond to customer feedback, analyzing and troubleshooting product concerns, and providing timely recommendations and reports to management.
Stay current with annual training requirements and updates for all ABC product offerings, including electrical and mechanical systems.
Complete customer visits according to the prescribed schedule to provide information, technical support and assistance for new and existing ABC sold Products, Eberspacher, and ABC customers.
Other duties as assigned

Requirements:

Formal training or extensive experience in diagnosing and repairing coach systems, including HVAC and high-voltage AC/DC electrical systems.
Ability to read electrical diagrams, use commissioning software, and understand Electric Vehicle (EV) architecture.
Mechanical experience with commercial vehicles and high-voltage systems.
Knowledge of Cummins, Detroit, Allison, Eberspacher, Carrier, and high-voltage systems.
Experience in delivering technical training, with strong communication and instructional skills.
Strong time-management, organizational, and multitasking abilities, with experience managing multiple projects.
CDL Class B with passenger endorsement preferred.
Good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames and working with customers, vendors, and coach builders.
Regular travel required. Mon-Fri at a minimum

Education & Experience:

High School Diploma required; college degree in Transportation, Industrial, Electrical, or Engineering preferred.
Minimum of 5 years of experience in the transportation or electric vehicle field.
Experience in both electrical and mechanical systems, with a focus on HVAC (high and low voltage). HVAC (High and Low Voltage) system experience preferred.
Field service and technical training experience highly desirable.

This job description is subject to change at any time.

To be hired, all candidates must submit to a pre-employment drug screen.

ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.

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