Program Director - Train AI

The Program Director is a senior, hands-on leadership role responsible for launching and managing a multi-faceted program. This includes driving transformation initiatives, setting up technology and processes for scalability, and overseeing business setup and delivery.

Success in this role requires strategic thinking, delivery expertise, and an entrepreneurial mindset.

The Program Director will work closely with senior leaders, such as the SVP of TrainAI, the Director of Transformation, Group Technology, Finance, Legal and HR to ensure programs are delivered within scope, on time, and on budget.

About Enterprise Services

The Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world's most innovative businesses.

Key Responsibilities

Lead the end-to-end launch of complex programs, aligning technology setup, process transformation, and business scaling
• Scope definition, requirements gathering, business cases, planning, reporting
• Streamline delivery processes and define commercial excellence frameworks for optimized operations and growth
• Oversee people onboarding and resource readiness to ensure seamless execution.
• Establish and track key success metrics to monitor progress and ensure value realization.
• Identify potential risks and develop proactive mitigation strategies to ensure smooth program execution
• Collaborate closely with senior leadership to align priorities and manage complex stakeholder relationships, including C-suite engagement
• Supporting team development, fostering a collaborative environment, and driving program success by mentoring other team members involved in TrainAI.
• Be a trusted partner to cross-functional teams, balancing multiple priorities and driving alignment
• Lead cross-functional efforts across EMEA and US time zones to ensure seamless execution.
• Partner with internal teams, external partners, and stakeholders to orchestrate program success
• Drive value identification, orchestration, and tracking to ensure business outcomes align with goals
• Lead post-merger scaling efforts and organizational setup, including entity establishment and integration
• Familiar with multiple delivery methodologies (e.g., Agile, Waterfall, Hybrid) and able to streamline methods to fit program needs
• Deliver strategic PMO and advisory services to ensure effective governance and program alignment
• Define and implement frameworks for commercial and delivery excellence

Skills & Experience

• Proven experience as a Program Lead / Director / Senior Manager within the technology world in complex program from ideation to completion
• Ex management consultant experience helpful
• Experience in program or project delivery, with a proven track record of leading complex, enterprise-level initiatives
• C-suite and cross-functional stakeholders across global time zones.
• Expertise in organizational setup, post-merger scaling, or M&A integration.
• Familiarity with commercial excellence frameworks and delivery process optimization
• Strong strategic PMO and advisory expertise, with experience driving value realization
• Knowledge of Data and AI programs is a plus but not required.
• Ability to work under pressure, manage multiple priorities, and adapt to changing environments and operational needs
• Self-starter with high level of motivation and entrepreneurial thinking
• Strong understanding of project management methodologies, tools, and technique

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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