Public Services Manager

Monday-Friday, 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At the University Libraries, you are part of a welcoming, inclusive, open library community that advances research, teaching, healing, and creativity on campus and far beyond. Here, we strive to create an environment of respect and collaboration, where vision and innovation can flourish.

The University Libraries aspires to set the standard for public university research libraries in the digital age.

As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.

The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.

The Public Services Manager in Davis Library plays a critical role in ensuring the smooth operation of the library's circulation services. This position involves hiring and managing a team of 30 student workers, managing a team of four full-time staff members, and serving as the primary backup for the Department Head. The Public Services Manager will work collaboratively with colleagues across the Libraries to maintain high service standards and develop user-centered services.
This position coordinates the daily operations of the Davis Library main service desk. They ensure appropriate staffing at the service point, consistent workflows and application of policy, and support colleagues in resolving circulation-related issues. They actively collaborate with colleagues across the University Libraries to ensure a consistent and positive user experience. This position fosters a collaborative and positive work environment, advocating for both staff and user needs.
This position will prepare statistics and reports and advise on resourcing needs for the department. The Public Services Manager will perform the duties of the Department Head in their absence and as needed.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

- Demonstrated experience leading and managing teams.
- Excellent communication and interpersonal skills.
- Proficiency in library management systems and software.
- Ability to handle multiple tasks and prioritize effectively.
- Excellent customer service experience.

- Experience supervising or mentoring student employees.
- Experience working in an academic library, particularly providing circulation, information, or basic reference services.

- Must have the ability to move loaded carts, with or without accommodations.
- Must have the ability to sit or stand at service desk for entirely of shift, with or without accommodations.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.