QA Manager, Enterprise Justice

Plano, Texas

0-5%

• Manage employees on the assigned testing team(s) by addressing performance issues, conducting regular reviews, and participating in the hiring of staff.
• Establish and implement quality metrics, practices and reporting standards to continually improve the QA process in use by the department.
• Manage quality assurance timelines and testing efforts to meet committed delivery dates.
• Advise QA staff on appropriate test scope, test case preparation and considerations to meet expectations and commitments.
• Work with Development and Product Managers to understand requirements and plan the execution strategy of features in an Agile development environment
• Manage and respond to software quality assurance issues with related groups such as Development, Release Management, CS, Professions Services, Maintenance QA and Support.
• Anticipate quality issues and take corrective action to resolve issues, escalating as needed.
• Actively manage code updates to the QA test environments throughout the release testing cycle.
• Establish and implement quality metrics, practices and standards to continually improve the QA process in use by the department.
• Hire and retain strong talent; interview and hire QA team members
• Develop and deliver QA Workshops to promote team environment, consistent QA practices and continuing education.

• Bachelor's degree in Information Technology, computer science or similar, or comparable work experience.
• Seven or more years of experience in quality assurance.
• Five or more years experience in a lead role or management position.
• Three or more years of Tyler software a plus.
• Excellent problem solving, interpersonal communication and project management skills.
• Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
• Desire for achieving excellence in customer satisfaction, process and product quality and reliability.
• Strong understanding of software development life cycles, software quality assurance processes and automated tools.
• Occasional travel may be required

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.