IT Support Professional Manager Senior (Hybrid)

Georgia Tech
United States, Georgia, Atlanta
Nov 08, 2024
Apply for Job Job ID 279157 Location Atlanta, Georgia Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. Job Summary Serve as senior manager in delivery of support to a large organizational unit's IT systems, technology and requirements or manage a program having critical impact campus-wide. Leads multiple groups in defining and responding to IT needs. Responsible for setting employee goals, assessing performance, providing feedback, and making pay recommendations. This position will interact on a consistent basis with: campus, unit and OIT management and staff, vendors. This position typically will advise and counsel: campus, unit management and staff. This position will supervise: management and staff of multiple IT support teams. Responsibilities Job Duty 1 - Formulate and administer policies and programs related to information technology support. Job Duty 2 - Identify broad objectives, directs significant programs and manage significant human and financial resources with a high degree of autonomy in meeting specific IT needs. Job Duty 3 - Assume accountability for and stewardship of campus resources consistent with goals and objectives. Job Duty 4 - Oversee development of systems and procedures to protect institutional assets. Job Duty 5 - Participates with other senior managers in establishing strategic and operational plans, approaches and objectives. Job Duty 6 - Makes decisions on system/infrastructure matters and ensures achievement of objectives. Job Duty 7 - Manage human and IT resources and activities across a diverse set of users and functional areas. Job Duty 8 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in Computer Science, Information Technology or related field or equivalent combination of education and experience Required Experience Eight years of job related experience. Must be able to support systems and data with CUI, NIST 800-171, DFARS compliance requirements. Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of and skills in the development, installation and maintenance of IT hardware and software typically of a high degree of complexity and/or having campus-wide scope and impact. Additionally, skills in technical management, project management, strategy development, organization, communications and customer service are required. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual \| University System of Georgia (usg.edu). Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance. Background Check Successful candidate must be able to pass a background check. Please visit: http://policylibrary.gatech.edu/employment/pre-employment-screening Other Information Job Grade: I7 Salary Range or Pay Range: $109,136.00 to $112,000 Salary will be commensurate with experience and education Location: Atlanta, GA Working Arrangement: Hybrid (Will discuss schedule during interview) Other Information The IT Support Professional Manager Senior will lead a Shared IT Service Delivery Team providing support to a variety of units within the Office of the Executive Vice President for Research (EVPR). The units supported primarily report to the Vice President for Interdisciplinary Research (VPIR) and the Chief Research Operations Officer (CROO), and includes Interdisciplinary Research Institutes (IRI), strategic initiatives, affiliate organizations, and groups and facilities responsible for the conduct of research and research service delivery. This role will lead a team of IT professionals directly and distributed throughout the supported units, and will be responsible for: Understanding and meeting the needs of the supported units Ensuring the efficient and effective delivery of IT services required Maintaining the IT Service Delivery Team and services Coordinating with campus partners and service delivery units Contributing to shared approaches and standard operating procedures Overseeing the implementation and maintenance of IT systems and services Ensuring compliance with Georgia Tech's IT policies and standards The position reports to the Executive Director of Research Computing and Data within the CROO Research Operations and Infrastructure (ROI) office.