Testing Support Specialist

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

University Testing Services supports and promotes the educational mission of the University by providing centralized testing and evaluation services for all students, faculty, and the surrounding community.

Monday - Friday, 8 am - 5 pm

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The Testing Support Specialist is an integral part of the Accessibility and Testing department and reports to the Assistant Director. This position is primarily responsible for providing professional and courteous service to students and customers. This includes working at the front desk answering phone calls, answering customers' questions, checking them in, and scheduling appointments. Additionally, this position administers tests, assists with group placement testing, and monitors test security for exams in small and large group settings. In collaboration with staff in other areas of the department, this position will cross-train to provide coverage in various other roles in University and Community Testing and to assist during peak times in other areas.

* Excellent customer service and communication skills.
* Ability to give clear instructions to individuals and large groups.
* Basic computer skills and ability to learn new technology.
* Ability to handle sensitive customer issues and maintain confidentiality.
* Attention to detail and organization.

Sitting for long periods of time.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Provide front-line customer service.
* Greet visitors, determine tests to be taken, and provide instructions on their next steps.
* Answer and direct phone calls.
* Answer customer questions and provide information about exams.

Administer tests.
* Follow test-specific procedures to ensure test security and protect passwords.
* Check-in and test takers and direct them to the appropriate seat based on scheduling information.
* Distribute paper test materials or launch exams on computer. Provide instructions on how responses should be submitted.
* Monitor testing rooms on camera and by walking around.
* Ensure prohibited items are not accessed during testing, including during breaks, by monitoring test takers and lockers

Crosstrain and work as a team member.
* Provide coverage for various other roles in University and Community Testing. This may include becoming certified to administer tests in Prometric testing services, scoring tests using Scantron forms and equipment, and working with large group administrations of placement tests.
* Assist other areas during peak times, which may include working at the Accessibility front desk and proctoring accommodated testing finals.
* Work on special projects, for example, providing information during new student orientation tabling or assisting with the annual student recognition reception.