Clerical Assistant 3

If you take pride in the quality of work you produce and exercise a high degree of organization, this may be the position for you! The Department of Labor & Industry is seeking an ambitious and diligent Clerical Assistant 3 to render valued office support within the Scranton Unemployment Compensation Service Center (UCSC). Utilize your skills to analyze cases and complete a wide range of transactions to establish and adjust overpayments, recover overpaid monies, relief from charges (RFC), and make necessary adjustments to claims with various program types. Don't miss this opportunity for advancement, apply today!

Within this role, it is essential to maintain a comprehensive understanding of relevant federal and state laws, regulations, procedures, and guidelines for the various unemployment compensation (UC) program types with which you will work. You will process daily work assignments such as RFC, cash reassignments, and application appeals, as well as review RFC claims for separation determination in order to resolve the claim.

Effective and courteous communication and investigatory skills are vital when responding to inquiries received from claimants, employers, UC Service Centers, Office of UC Tax Services, other departmental agencies, and other interested parties while abiding by disclosure guidelines and being sensitive to the privacy of customers. You will also be responsible for identifying procedural problems based upon the nature or quantity of inquiries and report findings and possible solutions to supervisors or managers. This position also performs timekeeping duties to include error resolution such as analyzing, researching, and resolving policy, payroll, and quota problems.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Work schedule may be negotiable within the office's business hours.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.