IT Help Desk Technician

Becoming the leader in the fire and security industry takes talent-yours. We are looking for experienced IT Help Desk Technician in the Indianapolis, IN, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you're up for the challenge, we want to hear from you!

At Koorsen, we don't provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

Salary up to $39,520 depending upon experience

Responsibilities:

• Responsible for providing 1st and 2nd tier support to end users
• Processes moves, additions, and changes to the environment
• Will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards
• Provide administrative and clerical support to branch personnel
• Answer and route phone calls effectively
• Interact with vendors and co-workers in a professional manner
• Open willingness to continual learning
• Demonstrate an understanding of and follow all safety regulations and practices
• Follow all Koorsen policies, procedures, and core values
• Any other duties deemed appropriate by management

Required:

• Understanding of networks and equipment connected to it
• Pass drug and background screenings
• Strong written and verbal communication skills
• Able to achieve required vendor certifications
• Proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint

Physical Demands:

• Must be able to sit for long periods of time
• Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Must be able to perform some repetitive motions while using a computer
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Hiring Process (in addition to an interview):

1. New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services. It is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify.
2. All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles.
3. A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.