Mortgage Loan Servicing Specialist I, II or III

Northrim Bank
vision insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Alaska, Anchorage
Nov 09, 2024
At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $20.25 - I, $22.34 -II, $25.78 - III Position Summary The Mortgage Loan Servicing Specialist performs various loan servicing functions to include the processing of loan payments, payment of taxes and insurance, analysis of customer reserve accounts, preparation of annual statements and investor related tasks. The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties. Essential Duties and Responsibilities Review loan documents and enter information into the Core system. Monitor flood insurance policies, maintain flood log, and force place insurance according to procedures and regulation. Track insurance exceptions. Perform escrow analysis. Post loan payments and payoffs for investor backed mortgage loans. Initiate ACH transactions for loan payments. Monitor document requests and clear exception items. Monitor and disburse insurance premiums and tax payments. Facilitate completion of department certifications. Assist internal and external customers. Complete check back on loans booked on Core systems. Complete all required internal and/or external training classes. Reconcile assigned ban control and general ledger accounts and clear exceptions. Complete various tasks related to investor servicing. Complete online, written and in-person compliance training within established timeframes. Other duties as assigned. Position Specific Responsibilities Mortgage Loan Servicing Specialist II Analyze loan history and prepare spreadsheets ensuring accrued interest is consistent with the terms of the note. Manage assigned doc requests and clear exception items. Facilitate completion of department certifications. Mortgage Loan Servicing Specialist III Analyze loan history and prepare spreadsheets ensuring accrued interest is consistent with the terms of the note. Manage assigned doc requests and clear exception items. Facilitate completion of department certifications. Reconcile assigned ban control and general ledger accounts and clear exceptions. Train new employees and coordinate cross-training activities. Prepare Loan Servicing statistics. Qualifications Education High School Diploma or equivalent. Mortgage Loan Servicing Specialist I Two Years of financial institution experience. Mortgage Loan Servicing Specialist II Two Years of mortgage loan documentation, mortgage loan servicing, or mortgage loan production experience. One year of accounting relate work experience may be substituted for one year of mortgage loan servicing experience. Mortgage Loan Servicing Specialist III Three Years of mortgage loan documentation, mortgage loan servicing, or mortgage loan production experience. One year of accounting relate work experience may be substituted for one year of mortgage loan servicing experience. All positions Equivalent combination of related education/experience that fulfill the requirements of the position may be used as a substitute for work experience/tenure. Related military education/experience may be used as a substitute for education or work experience. Knowledge & Communication Skills Read, write, and verbally communicate in an effective manner to customers, co-workers, management, third party vendors, government agencies and loan participants. Must be able to compose business letters and possess the ability to read and understand technical procedures and governmental regulations. Effectively explain specific loan details to customers or loan staff in easy to understand terms. Manage situations involving confidential information. Must understand and have the ability to implement applicable compliance requirements. Analytical & Decision Making Skills Self-directed, able to work independently without supervision and prioritize multiple projects to meet firm deadlines. Ability to perform intermediate math functions, compute interest rates, ratios and percentages. Must have a thorough understanding of debits and credits to include account balancing concepts. Must be detailed oriented. Demonstrated ability to effectively organize job functions and assess priorities. Computer/Software/Other Equipment Skills Intermediate knowledge of MS Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to operate standard office equipment such as PC, printer, fax/copier, and telephone. Working Conditions The noise level in the work environment is usually moderate. Work is performed in a professional office environment. Full Time, Non-Exempt Grade 13-I, 14-II, 15-III Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.