Regional Service Manager

Smart Care Equipment Solutions
United States, Alabama, Pelham
Nov 09, 2024
As a Regional Service Manager, you will report to the Assistant Operations Manager and be responsible to monitor and manage all Service Technicians within the Region of Responsibility as well as execute all service requests received from our clients. This role is focused on leadership of a group of technicians to execute great service and communication to customers. Normal Working Hours are flexible in order to meet the duties and responsibilities of the position. You will become a partner with our Preferred Customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring their equipment is running at full capacity with limited breakdowns. You will: * Build and foster a team environment while remaining present with technicians; * Proactive P & L management; identifying opportunities, implement\execute planned efficiencies * Meet company standards for billed hours, customer service, productivity, utilization and EBITDA goals; * Manage regional payroll hours program; * Improved customer and technician retention; * Monitor personnel or equipment locations and utilization to coordinate service and schedules; * Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs; * Oversee all communications within specifically assigned regions; * Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones and email communication; * Grow and retain market share through management and delivery of premier customer service to address questions, problems, or requests for service or equipment; * Prepare daily work and run schedules; * Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information using ASCENT Software; * Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications; * Advise personnel about traffic problems, weather conditions, or other hazards; * Order supplies or equipment and issue them to personnel; * Ensure adherence to company policies, procedures and objectives within the market; * Oversee development, retention and engagement within the market; * Weekend and After Hours Management Dispatch when scheduled; * Assist as Technical Dispatch contact for all Lead Technicians when requested; * Follow safe work practices and accident prevention procedures Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.