Informatics Administrator (Senior IT Professional)

Join our dynamic team as an Informatics Administrator* and take the lead in tranforming our Electronic Health Record System(s) and other key systems at Waukesha County! Reporting to the Informatics Supervisor in the Information Technology Division of the Department of Administration (DOA), this role is at the forefront of innovation and support.

• Be the Go-To Expert: Serve as the application administrator for our Electronic Health Record Systems, acting as a vital liaison for end-user support.
• Technical Pioneer: Provide specialized technical support to both clinical and non-clinical staff, and engage in exciting Department-technical Informatics projects.
• Innovate and Optimize: Analyze, develop, and configure applications/systems, offering killer recommendations for new or updated Forms, Widgets, Reports, and more to keep our business processes at the cutting edge.

• Impactful Work: You're not just managing systems; you're shaping the future of healthcare informatics in Waukesha County.
• Collaborative Environment: Work alongside passionate professionals committed to excellence and innovation.
• Career Growth: Hone your skills and broaden your expertise in a role that promises to evolve with the changing technology landscape.

The 2024 salary range is $79,685 to $105,373 (depending on qualifications) coupled with a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

Seize the opportunity to make a real difference and further your career in a thriving governmental environment. Apply today!

The Informatics Administrator is responsible for the application administration of the Electronic Health Record Systems and acts a liaison for end-user support. The Informatics Administrator provides analysis, application/system development/configuration, and recommendations for new/change Forms, Widgets, Reports, in support of business and software changes.

Characteristic Duties and Responsibilities

1. Responsible for the Administration of the Electronic Health Record and assigned applications by providing ongoing support and maintenance.
2. Partners with assigned clinical and non-clinical staff to review business problems and identify opportunities to improve business efficiency in support of the Electronic Health Record and other software applications
3. Performs tasks related to technical support and implementations for software applications and/or to include but not limited to the Electronic Health Record
4. Works with the business for assigned service projects in support of identified initiatives
5. Provides Tier 2 level support for Electronic Health Record and other identified systems.
6. Ability to establish and maintain effective working relationships with co-workers, employees at all levels of the County, vendors, contractors, consultants, and the public
7. Assists in the development and implementation of long range and strategic plans; analyzes future application needs; and makes appropriate recommendations to stakeholders.
8. Conducts detailed analysis of user department's needs, requirements, and business practices, and makes appropriate recommendations and develop technical specifications.
9. Performs software upgrades, system maintenance, required fixes, and enhancements on all department specific applications or packaged solutions.
10. Provides functional oversight of project work, acting as project manager, when and where appropriate, directing the efforts of both department and technical staff to bring assigned project initiatives to a successful and timely conclusion.
11. Monitor technical support requests/tickets for all systems and respond accordingly
12. Monitor the scheduling and dispatching of both emergency and planned technical support service calls.
13. Provide top-tier technical support to staff when needed.
14. Develop and maintain documentation of procedures and work plans.
15. Collaborates with the Department Centralized Records Supervisor / HIPAA Privacy and Security Coordinator to provide security solutions that meet established County standards and industry best practices.
16. Establishes and maintains effective working relationships with co-workers, employees at all levels of the County, vendors, contractors, consultants, and the public.
17. Performs other duties as required.

Essential Knowledge and Abilities

1. Considerable knowledge of management information systems principles, practices, and technologies.
2. Considerable knowledge of software application supports principles, practices, and supporting technologies.
3. Comprehensive knowledge to evaluating and analyzing processes
4. Comprehensive knowledge of problem-solving techniques for computer software systems troubleshooting.
5. Comprehensive knowledge of project management principles and practices.
6. Working knowledge of data analysis and data management principles and practices.
7. Working knowledge of HIPAA Security & Privacy Rules and other government technology laws
8. Working knowledge of SQL, Crystal reporting and SSRS.
9. Ability to analyze and document workflow and map business processes consistent with the Department of Administration, IT Division's standards.
10. Ability to analyze information, evaluate alternatives, make appropriate recommendations, and implement solutions.
11. Ability to organize and prioritize multiple work assignments.
12. Ability to maintain accurate and detailed records and prepare and present written and oral reports and recommendations.
13. Ability to establish and maintain working relationships to effectively communicate both orally and in writing.
14. Exceptional analytical, conceptual thinking and documentation skills.
15. Ability to work independently.
16. Ability to lead a team and function as a team member.
17. Ability to communicate effectively, both orally and in writing.
18. Ability to establish and maintain effective working relationships with co-workers, employees at all levels of the County, vendors, contractors, consultants, and the public.
19. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.

• Post high school education from a recognized technical school, college, or university in computer science, management information systems, or a related area may be substituted for part of the work experience as follows:
  • Associate degree and three (3) years of work experience.
  • Bachelor's degree and two (2) years of work experience.
  • Master's degree and one (1) year of work experience.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?".

Location:
Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

The County does not sponsor applicants for work visas.

Applicants must be currently authorized to work in the United States on a full-time basis.