Technical Support Specialist

TEKsystems
$75,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minnetonka
Nov 09, 2024
TEKsystems currently has a Technical Support Specialist opportunity with a client in Minnetonka, MN. This will be a full-time/direct placement opportunity and will be 4 days onsite in Minnetonka, MN and 1 day remote. Looking for someone with the top skills below and a driven customer service mentality. Description: As a Technical Support Specialist, you'll be the trusted expert guiding our customers through technical issues and maximizing their experience with our innovative display solutions. This role is ideal for a proactive, solutions-focused individual who thrives in fast-paced environments and takes pride in delivering exceptional support. You'll assist clients with a wide range of technical questions, support device and software orders, and contribute to a collaborative workplace where all team members can thrive. Top Skills Details: - SaaS Support experience - Android Support - LAN/WAN and Wifi Troubleshooting Experience - AV experience Key Responsibilities * Customer Support: Act as the primary contact for customer inquiries on software, hardware, and third-party integrations, ensuring each interaction reflects our commitment to top-notch service. * Issue Management: Triage, resolve, and escalate support requests as needed, working closely with Customer Success, QA, and Engineering for effective resolutions. * Order Fulfillment: Coordinate the provisioning and packaging of hardware and software orders to ensure smooth, accurate delivery. * Remote Assistance: Support installations at client and partner locations, helping clients achieve seamless setup. * Operations & Communications: Route technical issues and operational queries to the appropriate internal teams to maintain efficiency and customer satisfaction. * Knowledge Building: Document frequent issues and create helpful resources for customers and internal teams. * Continuous Improvement: Share insights and ideas regularly with the development team to improve product functionality and user experience. * On-Call Support: Participate in on-call rotations to provide timely assistance during off-hours. Who You Are You're an energetic, solution-oriented professional with a passion for helping customers succeed. You bring integrity, accountability, and a drive to exceed expectations, showing high responsiveness and a proactive approach to problem-solving. You're independent yet thrive on teamwork, with exceptional communication skills that make technical concepts accessible to anyone. Qualifications * 2+ years in a technical support role, with a proven track record of resolving complex issues. * 2 year degree required. Bachelor's degree in a technical field preferred. * Strong technical troubleshooting abilities across desktop support, networking, Microsoft Office, and general IT. * Solid understanding of ticketing systems and managed services; networking experience a plus. * High adaptability with the ability to manage multiple priorities, meet deadlines, and stay calm under pressure. * Outstanding interpersonal and communication skills, with a knack for building relationships across all organizational levels. * Willingness to learn and adapt in a rapidly evolving technical environment. * Proficiency with Google Suite or similar software tools. If you're ready to take the lead in a customer-facing role and be a part of a team that values your expertise, we want to hear from you! o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.