Support Analyst

TEKsystems
$15.00 - $20.00 / hr
United States, Minnesota, Wayzata
Nov 09, 2024
Description: Currently, Client utilizes NCR for their level 1 desk. Their current manager is going on paternity leave starting Dec. 5 so is looking for someone who can come in and tackle level 1-3 issues as well as triage issues to the appropriate line of defense. Most issues would revolve around OLO (online ordering), R365 (Restaurant Management Software) and Aloha. Day to day responsibilities will include password resets, adding and creating new users, editing permissions, and working through level 1-3 issues within TeamViewer. This person would support 49+ Crisp & Green locations as well as a few Puralima Cantinas. This brand continues to grow through franchising locally and nationally - with Crisp & Green being its longest and most successful partners. Skills: Support, Troubleshooting, Customer service, Windows 10, Active directory, Technical support, POS, Help desk, restaurant Top Skills Details: Support,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,POS Additional Skills & Qualifications: Excellent communication and interpersonal skills Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.