Phone Support Analyst

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Eden Prairie
Nov 09, 2024
TEKsystems currently has a Phone Support Analyst with an MSP client in Eden Prairie, MN. This will be 100% on-site in Eden Prairie, MN and will work on a shift of Monday-Friday 8am-5pm CST. Looking for someone with some prior experience communicating with end users/vendors over the phone and through chat. Great opportunity to gain great skills and grow your career. Description: Create detailed tickets for field technicians for new requests Answer incoming calls and route to helpdesk department Responsible for maximizing utilization for field technicians by daily dispatching Responsible for field technician's daily calendars, making changes to their calendars as needed Communicating to clients any schedule changes or adjustments Assign and schedule any email requests and helpdesk ticket escalations Respond to customer inquiries, complaints and/or problems Provide an exceptional customer service experience to our clients Complete additional duties, projects and other tasks as requested Skills:* Support, Desktop, Troubleshooting, Hardware, Printers, Technical support, Deployment, Help desk support, Windows, Service desk, Customer service, Active directory Top Skills Details: Support,Desktop,Troubleshooting,Hardware,Printers,Technical support,Deployment,Help desk support,Windows,Service desk Additional Skills & Qualifications: Basic desktop and server maintenance, printers and switch general troubleshooting. Active directory Google G suite Network drives VPN Antivirus - mainly Trend Micro Ticketing program - Connectwise Manage Automate - for remote access DUO for MFA o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.