Mortgage Quality Service Specialist II

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Nov 09, 2024
TEKsystems is currently hiring a REL Quality Service Specialist II to start with a Fortune 100 Institution! Job Description: * To serve as internal consultant providing quality control and support for REL team members and Supervisors. * Monitor, document, and evaluate interactions across multiple medias to determine service quality (e.g., completeness, accuracy, compliance, high value interactions etc.). * Analyze monitoring results and member journeys to deliver insights that streamline processes, improve operational efficiency, and enhance the member experience. To provide broad organizational support and respond to inquiries and requests from REL team members, Supervisors, and other internal customers. Responsibilities: * Monitor, document, and evaluate interactions to ensure service consistency and regulatory compliance, and determine service quality * Provide and document feedback to team members and Supervisors through standardized tools * Collect data from monitored interactions and member journeys to deliver insight and make recommendations to management and/or stakeholders * Identify team member areas of improvements and provide prompt recognition of positive performance Schedule: * Monday - Friday, 8:00am - 4:30pm * Hybrid, 2 days onsite per week If you are interested and qualify, please apply with your updated resume! Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.