Shift Manager - Slots

* Implements approved company policy & supervises the operation of the slot machines and
performance of Slot personnel during assigned shift.
* Responsible for training, management, and equitable treatment of staff.
* Promotes positive customer relations.
* Responsible for scheduling of Slot Service Hosts.
* Assist in the performance of Slot Service Host duties when business demands.
* Resolves minor guest complaints through the use of our service recovery procedures with a sense of
urgency and empathy with approved levels of authority.
* Keeps slot areas clean, secure, and well maintained.
* Knowledgeable of the Indiana Gaming regulations as well as the company's
internal controls, policies, and procedures.
* Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
* Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
* Always follow the Company Service Standards model.
* Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and
weekends.
* Other duties may be assigned at any time.