Engineering Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This positions supports Hotel Property Leadership in maintaining the property assets to the highest level by providing direction and supervision to the staff, monitoring various aspects of the day to day operations, preparing reports related to department operations, assisting in staffing, training, evaluating performance.

Job Specific

• Establishes daily work assignments, and directs flow of same to completion
• Reviews all completed work orders, and inspects completed work as needed to ensure accuracy and quality
• Assists all department heads in handling any unusual maintenance related guest complaints
• Ensures completion to standard of all required preventive maintenance operations and spot checks daily
• Assists engineers in diagnosis of problems related to equipment malfunction
• Provides supervision/support to all Engineering department staff on a daily basis
• Ensures maintenance shop adherence to cleanliness and safety standards
• Attends all required hotel meetings to keep informed of activities/promotions and events; maintain communications with other departments within the hotel
• Assist property leadership in monitoring energy consumption, maintaining equipment and supply inventories
• Assists property leadership n communicating Maintenance
• Performs periodic inspections of all property assets to ensure maintenance to standard
• Assists with coaching and recognition of departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Monitors schedules and hours of Engineering Department on a daily basis
• Establishes and ensures adherence to all department and Loews Hotels guidelines, policies and procedures
• Maintains open communications with all hotel departments to ensure smooth operations and guest satisfaction
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Progressive growth in hospitality or maintenance industry
• Working knowledge of Electrical, Plumbing, HVAC, Refrigeration and Life Safety operating systems
• Knowledge of OSHA regulations, equipment operation and maintenance, record-keeping and reporting systems
• Effective supervisory, organizational and communication skills
• Knowledge of computer based operating systems
• Preferred knowledge of: HotSOS, transcendent, luthron, JCI and Niagra
• Ability to stand, stoop, bend repetitively, pull, push, climb ladders, work outside, extensive walking and lift up to 75 lbs
• Understanding of hospitality working hours to include morning, evening, overnight, weekends and holidays