Transportation Operations Specialist

Our team of is seeking a Transportation Operations Specialist who will help take our transportation services to the next level. If you thrive in a fast-paced work environment, with participation in all facets of the business, and enjoy the flexibility of learning and growing in a rapidly developing industry, the Johns Hopkins Transportation Team is the right place for you! The vision of JHU Transportation is to deliver safe, responsive, efficient service with excellent outcomes and a primary goal of providing consistently positive customer experiences.

The Johns Hopkins University Transportation Services department seeks an operations specialist for its program. The position reports to the Director of Transportation Services and will work in conjunction with the transportation services team. Transportation Services is a department in Johns Hopkins Facilities and Real Estate (JHFRE).

Transportation Services consists of a $20M annual budget providing shuttle services, parking services and other TDM (Transportation Demand Management) supportive programs such as Hop Vans, Zipcar, charter services and event support. The operations specialist will need skills in collecting and analyzing data, producing reports, overseeing expenditures and supporting the ongoing operations. The ideal candidate has a broad interest in transportation, sustainability and operations management, with at least 2 years of experience in a comparable industry or consulting.

The specialist will have primary responsibility for collecting, tracking and reporting all monthly, quarterly and annual reports. They will also oversee the off-campus fuel program and approve and reconcile all invoices. They will assist with other special projects including support for JHFRE Finance & Administration as requested.

The specialist will be expected to learn the entire transportation services program and contribute both in thought and action to support various events, services and operations. While a majority of the work will be on a typical weekday schedule, there will be times evening and/or weekend work is required.

Specific Duties & Responsibilities

• Manage all data collection and reporting for Transportation Services department.
  
• Create high-quality reports for monthly, quarterly and annual reporting of metrics such as,
  

o Ridership of each service

o Cost patterns

o Garage/lot usage

o Permit sales patterns

o Quality control / complaint resolution

• Develop and manage the off-campus fuel pump program ($1M spend per year).
  
• Prepare and analyze biannual Commute Survey in conjunction with Sustainability.
  
• Support JHFRE's master planning and parking planning studies.
  
• Assist in designing future parking areas and shuttle routes/stops.
  
• Work a typical weekday schedule, with evening and/or weekend work occasionally required (known in advance).
  
• Communicate effectively through emails, memos, websites, presentations and GPS systems to other employees and occasionally customers.
  
• Support the evaluation of the effectiveness and cost efficiency of existing services.
  
• Analyze opportunities to provide existing and/or improved services at lower cost.
  
• Propose and implement changes that improve services to University constituents within budget.
  

Knowledge, Skills and Abilities

• Knowledge of Johns Hopkins University's campuses and surrounding areas.
  
• Knowledge of parking and traffic regulations.
  
• The ability to communicate effectively with constituents at all levels within Hopkins.
  
• Knowledge of ADA regulations, with respect to private transportation.
  
• Strong Excel and PowerPoint skills.
  
• Experience with PowerBI, Tableau or another data visualization tool.
  
• Experience with Canva, Illustrator or another design tool.
  
• Knowledge of GPS tracking systems.
  

Scope of Responsibility

• Primarily websites, spreadsheets and presentations supporting the finances and operations of Transportation Services, along with primary responsibility for monthly and quarterly reporting and managing the fuel programs.
  

Decision Making

• Need a thoughtful, creative, logical thinker who can utilize data to influence decisions.
  

Communication

• Ability to communicate effectively with constituents at all levels within Hopkins.
• Strong written communication skills are vital to success. Also, the ability to translate data into easily understood materials is necessary.
• Oral communication is important with employees and customers who require additional information or have complaints or suggestions.

• Bachelor's Degree required.
• Two years progressively responsible experience, including experience managing independent projects.
• Knowledge of TDM programs preferred.
• Experience with Transloc fixed route and/or on-demand products preferred.
• Additional education may substitute for required experience and additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

(Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.)

Certification

• Current MD Driver's License or ability to obtain one is required.

Physical Requirements

• Ability to remain in a stationary position for extended periods of time.
• Ability to operate a computer and other equipment on a frequent basis.
• Ability to frequently communicate with coworkers and staff.
• Occasionally lifting, carrying objects weighing 40 lbs. or less.
• Ability to drive vehicles for extended periods of time.
• Ability to traverse distances up to a mile at a time, on campus, inspecting vehicles, etc.
• Ability to visually inspect all vehicles and parking equipment.

Classified Title: Transportation Services Specialist
Job Posting Title (Working Title):Transportation Operations Specialist
Role/Level/Range: ATP/03/PB
Starting Salary Range: $46,200 - $80,800 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday
Exempt Status:Exempt
Location:Hybrid/JH at Keswick
Department name: Transportation Services
Personnel area: University Administration