Patient Support Supervisor - Neonatal ICU

Under the direction of the department manager, the role of the Hospital Unit Supervisor position is to provide immediate supervision of the Hospital Unit Service Coordinator Ill's and other administrative, para-technical, and volunteer staff as assigned. This position is responsible for oversight and supervision of day-to-day operations and general administrative support.

Apply By Date: November 15th, 2024; at 11:59 pm

Qualifications

Minimum Qualifications

• American Heart Association (AHA) BLS CPR or UCDH-issued CPR Certification within 3 months of employment and maintain current thereafter
• Bachelor's degree in related area and/or equivalent combination of such experience and training
• Supervisory experience or an equivalent combination of such education and experience.
• Ability to read, write, speak, and understand the English language.
• Skills to supervise an administrative and/or para-technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions.
• Strong knowledge of patient care support activities, systems, external regulations. and internal policies.
• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.
• Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely.
• Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources maters and employee performance.
• Detail oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Strong interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies
• Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality
• Experience establishing and maintaining effective working relationships
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies
• Experience conducting group and individual training sessions
• Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies
• Knowledge of and ability to follow appropriate infection control techniques to safeguard other patients and visitors from infected patients 16. Strong computer skills including EMR, ANSOS, EcoTime, Aggie Service, e-mail, electronic calendaring systems, and MS Office applications
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical information In a clear and concise manner, and to produce a variety of reports and analyses
• Experience preparing reports, memorandums and documents
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication
• Skills to work accurately and quickly under pressure
• Organizational skills to provide direct supervision to licensed and unlicensed employees
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development
• Focus on quality improvement, the demonstrated commitment to pursuing progress and striving for excellence
• Ability to take personal responsibility for own actions and act with integrity
• Strong productivity focus and commitment to generating quality work and providing quality service in an efficient cost-effective manner
• Demonstrated commitment to fostering a UCDH Community in which all staff work together to identify and achieve common goals and create an environment of collegiality and trust

Key Responsibilities

• 60% - Supervisor Responsibilities
• 40% - General Administrative, Leadership, and Coordination Support for Unit
  
  

Department Overview

The UC Davis Children's Hospital Level IV Neonatal Intensive Care Unit and Special Care Nursery is a tertiary and quaternary care treatment unit specializing in the care of high-risk infants, including those born prematurely and very prematurely, from 23 to 37 weeks gestation. The nursery also cares for infants born with congenital defects as well as birth related conditions, including congenital heart defects, gastroschisis, myelomeningocele (spina bifida) metabolic disorders and persistent pulmonary hypertension of the newborn, as well as birth related conditions such as jaundice, birth asphyxia, sepsis, pneumonia, perinatal depression, and intraventricular hemorrhage.

POSITION INFORMATION

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: Variable
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education
• Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• Work-Life and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student an Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• Maintain flexible scheduling as required by workload and departmental needs.
• May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc.
• Must be willing to float to other units and assist as needed.
• References reflect an overall meet or exceeds.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere