Director - Order Orchestration (Order Management System)

JOB TITLE: Director - Order Orchestration (Order Management System)

DEPARTMENT: Supply Chain Finance

REPORTS TO: VP Program Management Office Burger Program

LOCATION: St. Petersburg, FL

SalonCentric, a subsidiary of L'Oreal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

Position Overview: The Director - Order Orchestration is a critical position in transforming the SalonCentric supply chain and IT landscape. This role will be counted on to implement effective organizational, procedural, and technical elements to enable OMS capabilities and streamlined connections. Critical success criteria for the project is to: improve customer experience, secure business continuity, establish rigorous implementation and testing methods for installing modern IT architecture.

Position Reporting: The Director - Order Orchestration will report into VP Program Management Order Orchestration Project and will have a dotted line reporting into AVP Customer Experience Technology SalonCentric. They are therefore both permanent member of Program Core Team in line with enhancing OMS capabilities.

Key Responsibilities:

• Lead Order Orchestration Project (ERP Simplification & order orchestration new architecture) project team, composed of SalonCentric business owners in Digital, Stores, Finance, Customer Experience, and Operations as well as LUSA IT partners (Salesforce, Fluent Commerce OMS, SAP, GK POS, HIP among others)
• Animate the SalonCentric order orchestration Steering Committee
  1. Clearly identify any obstacles of implementation, provide clear options for solutions
  2. Raise project elements that require decision and direction
  3. Connect Order Orchestration Project objectives with SalonCentric business strategy inclusive of omni-channel capabilities, customer experience technology, reliability and speed of system connections/transactions
  4. Define detailed technical requirements (SAP S4), WMS, 3PL, POS integrations and identify solutions for interfaces
  5. Gather requisite business requirements to write, refine, and communicate program deliverables in Agile scrum work group (composition of Epics, associated stories, deliverables, testing protocols)
• Change management
  1. Define structure and process to properly launch and maintain the remediations for current business requirements
  2. Anticipate future business requirements and connections with additional applications
• Define business rules
  1. Link to service level offer per customer segment
  2. Inventory optimization
  3. Fulfillment cost optimization
• Advocate for Customer Experience enhancements:
  1. Improved E2E vision of orders and returns
  2. Self-care capabilities
• People management:
  1. Expected role reporting to PMO director overseeing transversal test planning and user test execution
• Manage Project Planning and Cost (Capex and Opex) and is accountable for meeting Business Case assumptions.
• Fully support first Year of ramp-up and achievement of "Success KPI"
• Implement Process Owner role after go-live and define multi-year functionality release management following Agile Methodology.

Key Qualifications + Skills:

• Bachelor's degree, preferably in Information Systems, Engineering, Business, or equivalent with a minimum of 7+ years
• Prior OMS experience preferred
• eCommerce and/or Retail environment experience is a plus, but not required
• Demonstrated project management abilities and experienced in implementation of software solutions, including Agile Methodology and Scrum.
• Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectives
• Has been in key leadership role in successfully delivering business process and system solutions
• Proven ability to mentor people
• Proven track record in meeting deadlines
• Must possess strong analytical and problem-solving skills to devise solutions to complex problems
• Excellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies
• Collaborative and effective at building consensus across the organization
• Highly organized

What's In It For You:

• Location: 10101 Dr Martin Luther King Jr Street, St. Petersburg, FL 33716
• Competitive Benefit Package (Medical, Dental, Vision, 401K + match)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Time Off, Volunteer Time, Summer Fridays & More!)
• Learning & Development Opportunities for Career Progression

Our Diversity and Inclusion Pillars

We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [emailprotected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.