Intake & Registration Specialist (Triage)

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Two (2) years of full-time experience working with individuals with disabilities. Knowledge and understanding of federal, state, and city disability compliance, policies and/or laws relating to ADA and Section 504 and their relationship to higher education.

Preferred Qualifications:
Experience with administrative work. Experience working with adolescents and/or adults with disabilities in an educational or comparable institutional setting. Experience with Google applications. Experience working with a diverse population.

Brief Description of Duties:
Reporting to the Assistant Director, the Intake and Registration Specialist will be responsible for assisting students with the registration process within Student Accessibility Support Center. The incumbent will need to be detail oriented with strong attention to detail. This role directly interacts with students, faculty and staff and the ideal candidate will have strong customer service and communication skills. They will work with confidential, highly sensitive information.
The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.

Intake and Registration

• Guides prospective, new, and currently enrolled students through the Student Accessibility Support Center's intake and registration processes and engages in ongoing communication with students regarding policies and procedures for requesting accommodations; escalates concerns related to barriers in securing required disability documentation. Thoroughly documents interactions with students in the data management system and uploads all disability documentation and intake related documents to the database system.

Administration

• Answer phones and email queries. Schedule appointments for students with counselors. Triage student cases, prioritizes various complex and urgent disability-related needs, and appropriately escalates acute issues to management. In consultation with the Assistant Director of Instructional Support reviews and interprets complex evaluations and disability documentation to determine eligibility, needs for services, and associated accommodations to ensure equal access. Under the supervision of the Assistant Director of Instructional Support reviews disability documentation for accuracy, completeness and compliance in relation to disability documentation guidelines; manages student's information with strict adherence to the protection and confidentiality of all student records and in accordance with the Family Educational Rights and Privacy Act (FERPA).

Training and Support

• Manage a caseload of students who are in the process of registering or require intake interviews; provides orientation, referral, educational planning, and support services Provides information to prospective students and their parents/families regarding services, university resources, transition questions and concerns, documentation guidelines, and the process for determining reasonable accommodations. Manages incoming inquiries from referring offices, faculty, staff, and students seeking accommodations or information regarding the intake and registration process; prioritizes inquiries to ensure guidance is provided in a timely manner.

Professional Development and Committee Involvement

• Participate in opportunities that promote learning, growth, and development (e.g., classes, training, committee, webinar, etc.). Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your department (e.g., campus-wide traditions, events, programs, etc.). Other duties or projects as assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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