Telephone Operator

Operator Services

Full Time

82054BR

Job Summary

Operator Services is an integral part of the Medical Center. The Operator Services Unit is the "front door" into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center. Operator Services staff answers both internal and external calls for the Medical Center and School of Medicine, providing detailed information from everything ranging from staff listings to studies being held within the graduate schools. Operator Services also provides patient information after hours.

In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.

The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to provide assistance in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $26.80 - $38.13 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

Operator Services is an integral part of the Medical Center. The Operator Services Unit is the "front door" into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center. Operator Services staff answers both internal and external calls for the Medical Center and School of Medicine, providing detailed information from everything ranging from staff listings to studies being held within the graduate schools. Operator Services also provides patient information after hours.

In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage, etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.

The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to assist in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.

Required Qualifications

• High School Diploma or GED.
• One year or more of experience answering telephones in a public-facing high-volume and critical (emergency) information work environment including monitoring critical/emergency telephone lines and alarms; and coordinating emergency response.
• Excellent verbal interpersonal and written communication skills.
• Proficient computer skills are required. (Word, Excel, PowerPoint, navigate software for documentation/can train, etc.)
• One must be able to work onsite in our San Francisco office (Mt. Zion).

Preferred Qualifications

• Bachelor's degree
• One or more years of previous work experience in a medical facility
• One or more years of call center experience in the healthcare field
• Bilingual - English and a secondary language
• Knowledge of Medical Terminology certification or experience

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004723 BLANK AST 2

Job Category

Administrative Support, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Work Style

Fully On-Site

Shift

Days, Evenings, Nights, Rotating, Weekends

Shift Length

8 Hours