Emergency Communications Center Operator, Ambulance Services (FT, Variable)

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

• Answers incoming EMS radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.

• Communicates with all customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level,appropriate code activations, and patient placement.

• Records patient data in CarePoint workstation and EMR. Records radio and phone conversations for PIpurposes.

• Initiates alerts through Red Alert system for code activations. Updates alerts with required information when needed.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.