Pharmacy Care Coordinator - Neurology

Job Description:

Baptist Health is recruiting a Pharmacy Care Coordinator to join our Neurology group at Baptist Health, Lexington, KY.

• Complete benefit investigations to verify patient eligibility for prescribed specialty medications.
• Assess requirements for authorization of medications most commonly prescribed and maintain current knowledge of payer formularies and reimbursement.
• Support third party prior authorization process and obtain appropriate overrides to improve speed to therapy.
• Maintain accurate insurance information and monitor for prior authorization renewal needs to avoid gaps in medication therapy.
• Identify financial assistance options to maximize copay savings and increase therapy adherence.
• Serve as a liaison with physicians, nurse practitioners, physician assistants, pharmacists, nurses, and social workers to provide support.
• Utilize EMR to maintain communication between departments and ensure accurate documentation in patient electronic charts.
• Support pharmacist with in-clinic or telephonic patient activities.
• Facilitate adherence to medications by coordinating face to face or telephonic patient outreach to ensure timely refills.
• Coordinate patient scheduling for initial and follow up appointments.
• Triage patient clinical questions and third-party insurance denials to the pharmacist for intervention as appropriate.
• Facilitates adherence to medications by coordinating face-to-face or telephonic patient outreach for timely refills.
• Provides input on the clinic marketing strategy with the goal of increasing patient recruitment.
• Maintains a record of activities to support data collection, analysis, and ongoing reporting to leadership related to patient metrics and financial performance.
• Acts as a contact person for all non-clinical patient/customer questions.

Minimum Requirements

• High school diploma or equivalent.
• Current or eligible for Kentucky pharmacy technician registration (if not already registered with KY Board of Pharmacy, registration requires only an application and fee).
• National Pharmacy Technician Certification preferred.
• 2+ years pharmacy technician experience preferred.
• Prior experience with third party billing, financial counseling, or medical terminology and coding preferred.
• Prior experience with Epic EMR preferred.
• Intermediate knowledge of computer systems and software, including Microsoft Excel and Microsoft Word preferred.
• Demonstrated ability to collaborate with healthcare providers and patients to communicate effectively as a patient advocate preferred.