Patient Services Specialist

TEKsystems
$18.00 / hr
United States, Maryland, Baltimore
Nov 12, 2024
Patient Services Specialist Baltimore, MD - working in an outpatient office SHIFT: Monday & Wednesday 8am-7pm Tuesday & Friday 8am-2pm Thursday 8am-4:30pm Description: Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients Patient-centric mindset: the patient always comes first and you will make the first and last impression on them Exceptional communication skills: communicate proactively and with empathy Detail-oriented: people count on you to ensure all the details are done correctly the first time around Team Player: you will be an integral part of a clinical team Responsibilities: You're more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence: Warmly greet every patient with eye contact, a smile, and a positive statement Guide and explain new patients through paperwork and be a resource for any questions they may have Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations Carefully conduct insurance authorizations and verifications Collect co-pays from patients with attention to detail Manage weekly money order procedures Strong knowledge of the center's products in order to provide patients with the care they need Responsible for Medicare Plan of care tracking Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude Offer a fond farewell, providing any pertinent information about their next appointment Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep Live the Values in every interaction, every day Skills: Medical, healthcare, front desk, EMR, Insurance, Copays, patient demographics Additional Skills & Qualifications: Must have at least 1+ years working in a medical front desk/general front desk/customer service rep type role. Must have excellent customer service in person and over the phone Must be able to multitask and manage heavy workload Must have strong computer skills Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.