Incident Manager- Rising Talent

TEKsystems
$16.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Pittsburgh
Nov 12, 2024
PNC Bank Rising Talent Program PNC Bank has created an opportunity for aspiring IT professionals to gain in-depth and extensive training, education, and hands on experience in the industry which would transition into a full time position with the Bank. This consists of a ten and half week comprehensive, mentor-led training program around Agile Scrum, ITIL Foundations, Linux/Bash/Shell/Python scripting, DevOps with CI/CD/MLOps for incident prediction, and advanced problem solving skills for root cause analysis (Over $13,000 in educational material). After which you would transition to a year engagement of full time work in an enterprise environment and into a permanent position with PNC Bank. It is an incredible opportunity to launch your career in IT, fast track your learning of core concepts, and gain invaluable experience with an extremely reputable, multi-national organization. Overview PNC Bank's IT Rising Talent program offers aspiring IT professionals the opportunity to undertake an intensive and extensive training program that transitions into a full-time position with the Bank to gain hands on experience not only in the IT industry but with a world-renowned organization. PNC is building out their IT department amidst rapid growth and expansion and is seeking qualified individuals to make an impact on their team. This includes a 10.5 week training program into a year long immersion as an IT professional, then a permanent position with the bank. This allows you to jump start your career in a large, enterprise environment and gain invaluable knowledge, education, and experience from high level IT leaders that will allow you to fast track your journey in the field. Key Skills: Effective Communicator - Having clear, concise, and effective (written and verbal) communication skills when coordinating with team members and stakeholders (The associates must be able to communicate to various roles within the bank, confidently.) Leadership Skills - Guiding the team through high-pressure situations, making quick, effective decisions, and providing support where needed, all while maintaining morale Problem Solving - Ability to quickly identify issues and develop viable solutions (examples where they have accomplished), this includes analytical and technical aptitude (demonstrated by case study assessment, references, past experience) Calm Under Pressure - Ability to maintain composure during high-pressure situations while making rational decisions and reassuring the team Empathy - Understanding the impact of incidents on users while being sensitive to their needs; understanding and addressing the concerns of team members and stakeholders to improve cooperation and trust Time Management - Efficiently prioritizing tasks and managing time to resolve incidents promptly Adaptability - Being able to adjust to changing situations and think on your feet. Collaboration Skills - Keeping people on track with conflict resolution, working well with others, leveraging team strengths, and fostering a cooperative environment Attention to Detail - Ensuring that all processes and policies are followed correctly to prevent or resolve incidents efficiently. Risk Management - Identify, assess, and mitigate risks to prevent incidents from escalating. Demonstrated level of business acumen and aptitude and willingness to learn Ability to be receptive and receive feedback and put into action Demonstrate ability to apply skills and tools learned in a timely fashion Driven, motivated and wanting to excel in one's career and become part of the IT industry Experience using Microsoft suite of products and experience working in a professional setting in some capacity in a related field Computer Science Degree, MIS, Business Management, Business Administration degrees, and Communications degrees are highly considered. Resources will also be screened and identified for those who have the aptitude and desire to work as an Incident and Problem Specialist. Understanding of how computers work One or more years of technical experience Familiarity with operating systems and networking basics Introductory knowledge of database concepts Programming experience with Python & SQL would be a plus Perks 15 Free training to upskill your knowledge, skills, and experience for in-demand jobs Attending an accelerated bootcamp that provides relevant business and formal training, application and collaboration to learn is worth over $13,000. Unlimited access to TEKsystems Skillsoft training to continue any further training that interests them on their own time Exposure to how a local client operates Understand tools and technologies used Understand what the specific role within their environment does Understand the methodologies used to implement, support, and grow their business Learn what they are looking for both professional and technically and from an interpersonal skills perspective Relationship with Leading staffing organization Begin a relationship with a recruiter, a team, and a company that will be able to assist placing you in a role throughout your career. Working for PNC Nation's= Premier Technology Financial Services Company Flexible Core Hours Excellent paths for career advancement and growth (on MIS and Business) Full benefits once full time ([https://www.pncbenefits.com/](https://www.pncbenefits.com/)) Stable company with proven track record Receiving a Mentor Develop a relationship with your mentor who can assist not only learning the culture and role but may provide guidance and past experience in the career. Grow your "work" experience and network Time to meet leaders and sr. roles within the client Peers within your cohort * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.