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Service Writer

Truck Country, Inc.
life insurance, paid time off, 401(k)
United States, Wisconsin, Kaukauna
2401 Progress Way (Show on map)
Nov 12, 2024

CUSTOMER SERVICE WRITER

Job Overview:



  • Answer phones
  • Speak with customers with updating on current repairs, scheduling, etc.
  • Speak with technicians regarding repairs
  • Monitoring repair orders
  • Excellent Customer Service
  • Self-starter



Duties and Responsibilities:



  • Follow processes set forth to allow for efficient work
  • Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base
  • Take notes & enter digitally
  • Keep up with schedules & relay info pertaining to said schedules
  • Duty & responsibility to want to learn this industry to better serve our clientele



Skills and Qualifications:



  • Phone skills
  • Computer skills
  • Organizational skills
  • Good communication skills
  • Ability to work alone & as a team
  • Problem solving skills
  • Intelligently & calmly maneuver a fast-paced environment
  • Ability to follow up & follow through with tasks
  • Multi-task
  • Multi-lingual is a plus, but not required
  • Previous auto or truck service experience preferred



Pay and Benefits:



  • Paid Time off - 80 Hours in the first year
  • Medical, Dental, Vision, Short and Long-Term Disability Insurance
  • 401K with Employer match
  • $50,000 company paid Life Insurance Policy
  • Uniforms provided, cleaned & repaired at no charge
  • Work Boot allowance
  • Safety glasses allowance
  • Friendly team-oriented work environment
  • Paid training



Truck Country / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.

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