Customer Care Representative I (Onsite) Category:
Call Centre & Customer Service Employment Type:
Contract Onsite - Customer Service Rep
needed for a contract
opportunity with Yoh's client located in Lenexa KS.
Top Skills Should You Possess:
- 1-year related customer service excellence experience.
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving, productivity/accuracy/quality standards.
- Hourly Rate - $20.00 hr
What You'll Be Doing:
- Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.
- Adhere to all SOP protocols as defined and applicable.
- Troubleshoot records/documentation problems, requisition alterations and inactive accounts.
- Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.
- Preparing, sending and retrieving collector certification statements.
- Maintain confidentiality of reports, correspondence, etc.
- Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.
- Actively participate in department meetings by providing constructive feedback.
- Retrieving, faxing, organizing and storing documentation, as needed.
- Work with department supervisor to achieve production objectives.
- Assist in specimen process
- Able to lift up to 50lbs
What You Need to Bring to the Table:
- Supports assigned client group(s) performing routine complexity health related customer
excellence activities. - Typically makes routine outbound, health related customer calls following set scripts,
procedures. - Maintains complete customer/patient confidentiality for all health, personal and other
customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service. - Supports all client group(s) based on business needs.
Bonus Points! Otherwise Known As Preferred Qualifications:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
Opportunity is Calling, Apply Now!
Recruiter: Claudia Holley
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more
here!
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
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YOH Services LLC
Nov 12, 2024