Aging Case Aide 2 (AAA)

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

GENERAL PURPOSE
The Aging Case Aide 2 position is an advanced public contact work in the Area Agency on Aging department providing information and referrals to Older Adults to assist them in obtaining a wide range of services.

SUPERVISION RECEIVED
This position reports directly to the Aging Care Manager or Aging Care Supervisor.

SUPERVISION EXERCISED
This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION
Visits applicants for Area Agency on Aging services in their homes to complete assessments and determine eligibility.

Provides detailed explanation of services for which applicants appear eligible.

Discusses any problems in obtaining services, and make appropriate referrals, escalating complex situations to the Supervisor.

Reviews completed vouchers sent to Area Agency on Aging for allowability of services/items purchased by Caregiver for Caregiver Support Program.

Performs follow-up to ensure service delivery begins and reassessments of consumers as required.

Maintains timely documentation in the electronic system of record, as well as hard copy files.

Attends supervisory conferences/Unit meetings as scheduled.

Attends training, locally or out-of-town, as approved by the Supervisor.

Cooperates with co-workers and staff of other Division of the Department of Human Services and community agencies in the provision of service to shared consumers when appropriate.

Performs related duties as required.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - One (1) year as a Case Aide 1 (Local government); OR

Two (2) years of public contact work, including one (1) year in a human services program; OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the physical, cultural, and social aspects of the assigned community.

Ability to obtain, evaluate, and analyze information from interviews, reports, records, and other type of sources of information, and to provide information to clients and other types of personnel.

Ability to establish and maintain positive working relationships.

Ability to learn about Area Agency on Aging Programs and the services of other community agencies.

Ability to communicate verbally with older persons.

Ability to perform simple arithmetic computations.

Ability to follow simple oral and written instructions.

Ability to express ideas clearly and persuasively to elderly clients.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to communicate fluently in English, including telephone contacts, face-to-face contacts, and communications in large and small group settings.

Ability to read the English writing in cursive and printed forms.

Ability to analyze and interpret information that is received in written and verbal form.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICES
PAY GRADE: PS-29B
UNION STATUS: PSSU

Updated April 2024