Customer Service Administrator

Overview

The Customer Service Administrator is responsible for providing a high level of service to Big O Tires customers. Responsibilities include greeting customers, receiving payments, entering inventory, ordering and receiving parts and tires, completing bank deposits, and completing Purchase (P-Card) reconciliation.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Consistently and courteously greet and thank each customer
• Answer phones and satisfy routine requests courteously
• Invoice customers out with full customer information; Name, Phone Number, Email, and Address
• Receive invoices from vendors into Navex and assist in P-Card reconciliation
• Ensure that customer payments are completed accurately and applied to the correct account
• Conduct efficient and accurate sales transactions
• Notify supervisor of any sales, cash or operating discrepancies
• Assist with sales as directed by manager
• Prepare and deliver bank deposits.
• Execute all company programs, policies, and procedures as requested
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Monitor customer service area and host waiting customers
• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
• Aid in keeping show room, restrooms, and checkout areas clean and stocked
• Complete all required training in a timely manner
• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Maintain timely and professional communication with management, employees, vendors and customers
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Other duties as assigned

Job Requirements

• High school diploma or equivalent
• At least 18 years of age
• Some travel required for training
• Valid driver's license and reliable transportation for bank deposits
• Basic understanding of accounting principles
• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
• Capability to learn new concepts and use technical materials
• Ability to perform mathematical calculations in order to make change, complete reports, and account for products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
• Ability and willingness to work with hazardous materials
• Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
• Legal authorization to work in the United States of America

Preferred Skills

• 1-3 years of customer service or other applicable work experience
• Ability to meet deadlines with a high degree of time management and accuracy
• Ability to grasp new concepts quickly and work at a fast pace
• Ability to work both independently and in a team environment
• Ability to set priorities and goals and develop plans for achieving them
• Ability to thrive in a fast paced, growing organization and rapidly changing environment