Sr. Development Coordinator, Department of Psychiatry

Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a hybrid work arrangement with an onsite presence of 3 days per week. The manager will confirm the team's core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

The Fund for Johns Hopkins Medicine (FJHM) is the dedicated development and alumni relations team supporting the entities that comprise Johns Hopkins Medicine (JHM), including clinical departments, hospitals, satellite clinics, and the School of Medicine. We contribute to Johns Hopkins Medicine's mission of patient care, research, and education through securing philanthropy, building and maintaining donor and alumni relationships, and supporting institutional priorities. FJHM partners closely with institutional leaders, faculty, and clinicians to engage alumni, patients, donors, and prospects in JHM's work to advance medicine and improve the human condition.

The Senior Development Coordinator provides complex development related support including gift processing and acknowledgement, data reporting, database management, constituent and fund management, and stewardship and for providing administrative support to the Director, and Senior Associate Directors of Development for the Department of Psychiatry and Behavioral Sciences.

Key responsibilities:

Gift Processing and Database Management:

• Process checks, pledges, credit card donations, gifts of securities, honor and memorial gifts and planned gifts to department, division and faculty designated funds. Serve as primary contact with external gift processing vendor(s). Run weekly reconciliation reports and communicate with faculty about gifts received. Reconcile and resolve donors' gift and pledge account activity.
• Learn and effectively use all gift processing technologies and databases, including but not limited to the Johns Hopkins Advancement System (JHAS), Paywire, SAP, and Sharepoint. Maintain integrity of data including creating, maintaining and updating demographic information, actions, proposals, and constituent information in a confidential manner while strictly adhering to HIPAA guidelines.
• Analyze and resolve problems, interpret policies, and demonstrate solid knowledge of processes and protocols for gift processing
• Run a monthly gift report for Finance to track CAF payments to be charged back to the department. Work with Finance to ensure that gifts are recorded accurately between the Finance and Development records.
• Assist the major gifts team to comply with the Johns Hopkins endowment process by creating new current use and endowment accounts, coordinating internal financial transfers, and resolving accounting discrepancies between JHAS and SAP gift accounts.
• Prepare timely and personalized gift acknowledgment letters. Develop, maintain and regularly update templates for all acknowledgment letters. Document, maintain, and communicate pledges/gifts received for special campaign and memorials to associated departments and donor families.
• Produce constituent, financial and data-specific reports, using JHAS, Power BI, and Word. Create comprehensive reports in support of development directors' complex analyses using Pivot Tables and Pivot Charts in Excel.
• Assist development officers with prospect and donor management including research, proposals, stewardship reports, and data base entry.
• Develop and maintain relationships with development staff at the Fund for Johns Hopkins Medicine. Meet on a regular basis with members of the Development Research and Relationship Management teams to learn, communicate and shape best practices. Serve as a member of the Coordinator Roundtable.
• Manage data and logistics for annual mass mailings to high level annual and major donors.
• Manage all aspects of virtual communication software to inform, engage, and steward annual prospects and donors using platforms including MailChimp and ThankView.
• Manage constituent list acquisition and maintenance for departmental alumni (resident and fellows) to ensure inclusion, accuracy and personalization.

Administrative Support:

• Serve as the first point of contact with donors, prospective donors, patients, guests, department chair, faculty, department administrators and professional colleagues over the telephone, in-person and in written correspondence.
• Manage travel itineraries, timely credit card reimbursement, and payment of business invoices for directors of development.
• Schedule and provide guest services for internal and external meetings including campus-wide room reservations, refreshments, materials and guest liaison. Help to develop agendas and related materials, attend meetings, take minutes and monitor follow-up as requested.
• Efficiently manage internal office operations including maintaining office equipment, supplies, policies and procedures, and an organized system of donor and administrative files.
• Support professorship installation events and other development events under the direction of the directors of development.

• High School Diploma or graduation equivalent.
• Five years related administrative experience required, with one year experience in a Development office preferred.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

• Strong ability with work processing and spreadsheet software, proofreading, database management and mathematical calculation skills.

• Requires attention to detail, flexibility, ability to manage multiple projects simultaneously and excellent interpersonal communication skills.

• Direct experience in development and working with fundraising databases preferred.
• Some college coursework or degree.

Classified Title: Sr. Development Coordinator
Job Posting Title (Working Title):Sr. Development Coordinator, Department of Psychiatry
Role/Level/Range: ATO 40/E/03/OF
Starting Salary Range: Minimum: $44,199 - Maximum: $76,752 (targeted salary: $57,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
Exempt Status:Non-Exempt
Location:School of Medicine - East Baltimore Campus
Department name: 10003233-SOM Admin FJHM Psychiatry
Personnel area: School of Medicine