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Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Service Designer will be responsible for designing end-to-end journeys of employee-facing services using human-centered methods and processes to solve experience challenges. This role will be working within Adobe's employee-facing User Experience Center of Excellence (UX CoE) team, consisting of researchers and designers. The role of this team is to create new and optimize current digital and physical workplace experiences for Adobe's employees, enabling improved employee satisfaction, productivity, and business outcomes.
What You'll Do
As a Service Design intern, you will enable service experiences that are designed around the people that use them. This role is both strategic design thinking and design doing. This is a multidisciplinary design role where you will use the full range of your skills in service design, research, strategy, and product design. Additionally, as part of the UX CoE, the Service Design intern will evangelize the value of Service Design internally throughout the Adobe Technology Services org.
Strategy
- Synthesize and leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products
- Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery
- Advocate for the benefits of service design to colleagues and collaborators to help them understand the value
Research
- Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges
- Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions
- Analyze and evaluate the constraints and possibilities of our complex systems and platforms
- Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners
Service Design
- Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible
- Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience
- Design the future state of backstage systems and front-stage user experiences
- Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact
- Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps
What You Need to Succeed:
- 1-2 years of experience
- Pursuing a Bachelor's or Maser's degree in Design, HCI or a related field
- A love of solving complex design and technology problems using systems thinking
- Facilitation skills to contribute to projects, including workshops and brainstorms
- Possess strong presentation, storytelling, and communication skills
- Able to justify design decisions using research and data
- Can complete design and UX research to uncover employee needs and challenges
- Exhibit strong collaboration and relationship-building abilities
- Creativity in how to solve ambiguous and complex problems
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $38.00 -- $51.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.
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Adobe Inc.
Nov 12, 2024