Patient Care Liaison Full time Willingboro

Virtua
United States, New Jersey, Willingboro
218 Sunset Road (Show on map)
Nov 12, 2024
At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 otherlocations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Burlington Hospital - 218 A Sunset Rd Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Summary: Functions as a patient advocate and liaison with the healthcare team. Ensures regulatory compliance as it pertains to patient rights and problem resolution. Position Responsibilities: * Problem Resolution/follow-up: Investigate and resolve complaint/grievance and provide appropriate follow-up to patient/designated support team and staff. * Patient Advocate: Assures patient rights, privacy, cultural needs and spiritual needs are respected. * Healthcare team liaison: Works as a liaison with patient/designated support team and staff to maintain open lines of communication and assure understanding of plan of care. * Regulatory compliance: Ensuring regulatory compliance for ADA, CMS, LEP, HIPPA and the Joint Commission and maintaining appropriate documentation. Position Qualifications Required / Experience Required: Minimum of two years healthcare experience. Must have knowledge of hospital policies and procedures, community resources and legal aspects of healthcare. Must possess strong interpersonal communication skills and ability to provide conflict resolution. Required Education: Associate's degree or equivalent experience.