Senior Salesforce Engineer

This is a remote role that may only be hired in the following location(s): AZ, GA, MA, NC, NJ, TX

The Senior Salesforce Engineer has design, development, and maintenance responsibility for the Salesforce Financial Services cloud platform. This will include support for a broad range of business units such as core banking, wealth management, commercial and residential lending, among others. The position provides exposure to many business units in a dynamic financial services firm. This role requires direct interaction with end users and excellent analytical and communication skills.

• Deliver results on complex development projects involving teams across the Product Development department and Bank as a whole
• Collaborate with internal customers and departmental leadership
• Work with customers to resolve business critical concerns
• Ensure all Salesforce work supports both the individual business areas and the enterprise as a whole
• Align all architecture and design decisions with Enterprise Architecture guidelines and standards
• Gather Business Requirements working with Product Managers, Business Analysts, and end users
• Perform Hands-on Configuration in alignment with enterprise strategy, change management and deployment processes
• Implement new products and packages within Salesforce & FSC and communicate updates throughout the company
• Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications.
• Partner with various teams to research, resolve, and document production issues
• Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.
• Drives process improvement changes to ensure high productivity and quality of services provided
• Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality
• Partner with Architecture and the Salesforce Product Owner to understand current and future strategies and objectives
• Work with Product Managers, Business analysts, and business area stakeholders to understand, document, and prioritize Salesforce and nCino enhancements and projects
• Manage all Salesforce environments including Production, Full Sandboxes, Partial Development Sandboxes, etc. Ensure that strict release management protocols are followed, and environments are kept up-to-date

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance.

Preferred Qualifications

• 3+ years of Hands-on Salesforce experience including lightning and Financial Services Cloud versions
• 2+ years of experience with Salesforce Einstein Analytics
• Salesforce Administrator certification and/or Developer certification is required
• Strong knowledge of modern software design principles, concepts, and best practices
• Significant Hands-on experience in design and development of custom solutions on the Force.com platform including significant work in Apex, Visual Force, Lightning, application integration patterns using Mule soft and other ETL tools
• Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with proven hands-on experience building custom objects & solutions
• Expert in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and the Import Wizard.
• Expert knowledge of data structures, data modeling and database schema
• Strong experience with technologies integral to Salesforce.com including HTML/XHTML, jQuery, JavaScript, AJAX, SQL, SOAP, REST, JSON, Apex, and SOQL.
• Multiple Salesforce project deployments including 2+ years with release and environment management on enterprise level deployments
• Strong mentoring skills with excellent communication, collaboration, and problem-solving capabilities.
• Self-motivated with exceptional follow-through
• Ability to independently prioritize and complete tasks in a structured manner
• Strong ability to interface and cultivate good working relationships across business and shared service areas at all levels
• Ability to respectfully challenge requests regardless of level of person making the request
• Strong problem solving and analysis skills with the ability to work and deliver under tight deadlines
• Experience with DevOps and CI/CD
• Experience working in an agile environment (e.g. Scrum, Kanban) preferred.
• Experience in financial services is highly desired
• Experience with modern JS frameworks like Angular.js and repositories such as Azure DevOps and GitLab is preferred
• Excellent verbal and written communication skills for technical and non-technical audiences

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.