Customer Service - Senior, Customer Solns Spec

Chromalloy Gas Turbine, LLC
United States, Connecticut, Windsor
601 Marshall Phelps Road (Show on map)
Nov 12, 2024
Customer Service - Senior, Customer Solns Spec 601 Marshall Phelps Rd, Windsor, CT 06095, USA Req #570 Tuesday, November 12, 2024 Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world. Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy. Video: What We Do POSITION SUMMARY: Responsible for providing exceptional customer service support to both external and internal customers while effectively working with a cross-functional leadership/supervisory team. PRIMARY DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The duties and responsibilities regularly performed for this position are: Support all aspects of customer support including generating sales quotations, producing customer status reports, and transparent communication. Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stake holders to ensure resolution. Handle customer related issues through resolution and establish positive rapport with customers through routine and transparent communication. Document and maintain data integrity of sales records, customer records, etc. Support and conform to all organization's compliance requirements, e.g., export controls, business ethics, etc. Work with production / procurement / planning / quality to meet project delivery requirements Own the customer relationship and satisfaction - constant drive to ensure all aspects of the customer relationship is managed to include being the "Voice of the Customer" internally. Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries Identify process and procedure improvements necessary to increase efficiencies and the customer experience. Demonstrate the ability to effectively participate in a team environment that promotes the company's goals and objectives with a positive attitude. Embrace/implement continuous improvement and lean principles in all activities Ensure compliance with Quality Control Manual (QCM) Work safely following all Company health, safety and environmental policies while performing job duties Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards Regular and reliable attendance EDUCATION AND WORK EXPERIENCE: The specific EDUCATION and/or EXPERIENCE requirements of this position are: Able to read/write in English Bachelor's / Associates Degree preferred and 5 year experience in customer service or equivalent experience Aerospace or manufacturing experience preferred The specific SKILLS and KNOWLEDGE required for this position are: High degree of professionalism with a focus on customer care Advanced computer skills to include Microsoft Office High attention to detail with excellent organizational skills Problem-solving abilities Ability to improve and develop new business processes Excellent communication skills, both written and oral Ability to work effectively individually or as part of a team Positive Attitude This is an onsite position. This position does not offer relocation. Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability. Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations. If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/ Other details Job Family Customer Service Job Function General Customer Service Pay Type Salary Employment Indicator Regular Apply Now 601 Marshall Phelps Rd, Windsor, CT 06095, USA Share this job: