Partner Operations Manager

About the Role

As the Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing, quality assurance for teams, and/or deal registrations. This role also triages customer to the appropriate area to ensure satisfactory customer coverage.

What You'll Do

• Act as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors.

• Perform complex deal registration and customer support for complex pricing models.

• Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders.

• Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines.

• May collaborate with sales teams to identify up-sell opportunities, leveraging your knowledge of vendor programs and pricing structures.

• Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations.

• Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies.

• May create renewal contracts, where applicable, and proactively manage contract renewals, ensuring timely execution and maximizing customer retention.

• Foster and maintain strong relationships with multiple-tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution.

What We're Looking For

• Associate's Degree in Business, IT, or related field preferred.

• High School diploma required.

• Proficient in executing instructions and requesting clarification.

• Basic data entry and mathematical skills.

• Effective communication skills, both written and verbal.

• Ability to adjust to change and adapt as needed.

• Comfortable working under stress and pressure.

• Strong multitasking abilities.

• Quick learner with proficiency in technology.

• Basic level computer skills.

• May be required to work shifts based on business needs.

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company