Lead Experience Designer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

As part of Verizon's Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

The Customer Activities team is part of the Experience Architecture team and is tasked with analyzing and blueprinting the most important activities that customers and users engage in within the Verizon ecosystem. The team works with business partners to measure the health activities, identify pain points and opportunities for improvement, and efficiently provide actionable insights to guide cross-product area backlog planning.

As a Lead Experience Designer, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. Additionally, you will provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate. Lead Experience Designers have strong storytelling skills, and the ability to develop a clear point of view as a thought leader within the Design organization. As an experienced professional, you will mentor junior designers in areas of expertise, helping them make connections between core disciplines. Working with partners in product, technology, and business, you will facilitate a wide range of complex design programs or products.

• Actively exploring user context, and engaging in target user activities when possible.

• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.

• Actively researching competitive products, industry trends, and topics.

• Staying updated on Verizon's business, strategy, and organizational structure.

• Effectively designing solutions within Verizon's business context and revenue model.

• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).

• Working within Verizon's front-end and back-end technology constraints and capabilities.

• Communicating the current project plan, goals, and expected outcomes.

• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.

• Providing mentorship in areas of expertise and ramping up new team members, with a focus on craft and process.

• Identifying project needs and engaging stakeholders in conversation to fully understand needs.

• Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale.

• Understanding the motivations and drivers of partners and stakeholders.

• Leading a cross-disciplinary team including agency partners in problem-solving through the facilitation of design activities combined with hands-on work while planning an overall approach in partnership with leaders.

• Ensuring the use of shared tools and systems to shape design solutions.

• Building an understanding of related tools and software impacting end-products (i.e., CMS, sales tools, etc.)

• Actively identifying, escalating, and helping remove impediments that keep your team from being productive.

• Making partners stronger by teaching design-led processes and best practices.

• Seeking opportunities to contribute thought leadership to the broader design community.

• Championing a user-centered design process, using tools such as service design blueprints, storyboards, journey maps, wireframes, and prototypes to convey design ideas and direction.

What we're looking for...

You'll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience with Agile software delivery environments.

• Experience with common design software (Figma, Adobe, etc.).

Even better if you have one or more of the following:

• Bachelor's or Master's degree in Design.

• Portfolio of professional work.

• Contributed to multiple design programs or shipped products with a large user base.

• Contributed to overall product success.

• Experience with service design.

• Experience with Fortune 500 organizational environments.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.