Student Success Coach

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Provides coaching and support for an average student load set by department standards and needs in both one-on-one coaching and group coaching environments.
• Drives learner engagement via regular phone outreach.
• Empathetically provides encouragement, reinforces positive behaviors, and celebrates milestones of assigned students.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates WGU Academy's PACA readiness curriculum including group coaching, online facilitation, course completion and coaching sessions.
• Collaborates within the team of Student Success Coaches, supporting your teammate and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with high emphasis on learning, courage & student obsession.
• Analyzes, tracks, and interprets data to effectively improve student success and productivity.
• Assist students with Academy systems, resources and assists in solving any administrative problems that arise.
• Other duties as assigned.

Knowledge & Abilities:

• Strong communication skills including establishing rapport, demonstrating empathy, active listening, optimism & caring about others' success.
• Demonstrates high-energy and enthusiasm to support virtual coaching and group sessions.
• Promotes a strong work ethic coupled with attention to details.
• Demonstrates an ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplifies a focus on student obsession by focusing on what is best for students and what is best for team.
• Champions change and innovation by demonstrating flexibility in an ambiguous environment.
• Strong foundational knowledge of motivational interviewing principles, coaching and positive psychology.
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at-risk learners.
• Familiarity with technology platforms such as Salesforce, Webex, and Tableau
• Prior experience working in an innovative start-up environment.
• 3+ Years of Certified Coach Experience

Minimum Qualifications:

• Bachelor's Degree
• Accredited Coaching Certification
• 3+ years of coaching experience
• Demonstrated Experience facilitating, presenting, or teaching in a remote online environment

Preferred Qualifications:

• ICF or NBHWC Certification
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at-risk learners.
• Familiarity with Salesforce or other customer relationship management tools
• Working Conditions - Specific requirements of the job such as travel and the environment in which the job is performed.
• One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
• Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.