Quality Assurance Manager

SUMMARY
The Quality
Assurance Manager develops and implements quality standards and procedures to
ensure compliance with industry regulations and client requirements. This role
involves monitoring, auditing, and evaluating these standards, making necessary
adjustments, and preparing detailed reports on quality performance findings.
The Quality Assurance Manager oversees testing processes, manages the quality
assurance team, and fosters a culture of continuous improvement within the
laboratory. The manager ensures all quality process to adhere to standards like
ASTM, ISO and GLP, and stay informed about regulatory or standard changes.
Additionally, the role involves analyzing client complaints, managing
laboratory documentation, and organizing training programs to improve staff
knowledge and competency.

DUTIES & RESPONSIBILITIES

• Develop and implement quality standards and procedures to ensure compliance with industry regulations and client requirements.
• Monitor, audit and evaluate the effectiveness of the quality standards and procedures and make the necessary adjustments.
• Collecting and analysing data to identify trends to deliver consistent a high-quality service or to look for improvement areas.
• Preparing of detailed reports on quality performance findings and present findings with an improvement plan to senior management.
• Oversee the testing processes to ensure a high-quality service is delivered consistently.
• Manage the quality assurance team, provide training, guidance and develop opportunities.
• Create within the laboratory a culture of continuous improvement and quality awareness.
• Ensure that all quality testing processes are performed within the standards and methods given (ASTM Standards, ISO standards, GLP).
• Making sure to stay fully informed and up to date in regulations changes and implement changes in quality procedures when necessary.
• Analyse and research client complaints related to quality issues and communicate root cause and improvement process within a timely manner and expectation of the ex- and internal organization.
• Work closely with in and external stakeholders to understand not only our internal quality requirements, but also the client quality requirements to ensure compliance and client satisfaction.
• Oversees and is responsible for the management of laboratory documentation, including standard operating procedures (SOPs), test methods and quality manuals.
• Ensures correct and organized documentation and record-keeping for all quality activities.
• Identifies and develop training programs to improve the competency of the laboratory staff.
• Organizes training sessions on quality assurance procedures and updates.
• Maintain an organise the training database that consists of all the training that each laboratory employee has followed, or still needs to follow.
• Ensure proper maintenance and calibration of laboratory equipment to maintain accuracy, reliability and a high-quality standard.
• Organize and maintain the investment strategy on renewal of extension of new laboratory equipment, including the management of validation.
• Leads by example based on the Saybolt Operating code and expects their colleagues to do the same (Saybolt Operating code; delivering value, be safe, be efficient, make it work, be proactive, accessible, motivate, be consistent, be impartial, and create momentum.

QUALIFICATIONS

• Bachelor's degree in chemistry, engineering, quality management or related field experience
• At least 5 years of experience in Quality Assurance or related field experience, preferably within the oil and gas industry.
• At least 5 years of experience in laboratory settings, including familiarity with laboratory procedures, equipment and safety protocols.

KNOWLEDGE, SKILLS &
ATTRIBUTES

• Understanding and experience with ISO standards (e.g., ISO 9001, ISO 17025), ASTM standards, GLP, and quality management systems.
• Strong analytical and problem-solving abilities to identify and address quality issues.
• Proven leadership skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to build and lead effective teams, fostering a collaborative working environment.
• Familiarity with oil, gas and chemical Industry practices and regulations.
• Ability to train and develop laboratory staff on quality assurance procedures and updates.
• Experience with quality management software and data analysis tools.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Proficient in Microsoft Office applications.

COMPETENCIES

• Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.
  
• People Advocacy: build human-centric organizational cultures that promote performance, productivity and wellbeing, navigating change, and holding the organization to ethical standards, ensuring ethical conduct and compliance, and mitigating people risks.
  
• Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.
  
• Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.
  
• People Analytics: collecting and applying organizational and operational data to improve critical business outcomes.
  
• Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback.Leading with empathy towards others and understanding the world from their point of view.

EQUAL
EMPLOYMENT OPPORTUNITY

• Core Lab is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship, national origin, age, genetic information, disability, protected veteran status, or other characteristics protected by law.

PHYSICAL DEMANDS
The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK
ENVIRONMENT
The work environment characteristics described
here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• This position resides within a normal office working environment. International travel may be required. While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee may also be exposed to toxic or caustic chemicals in some work areas. The noise level in the work environment is usually moderate.