Online Banking Specialist (Customer Service Center)

TEKsystems
$21.00 - $23.00 / hr
United States, Massachusetts, Lynn
Nov 13, 2024
Hiring ASAP for Online Banking Rep for a top bank local to Boston! This role will be dedicated to assisting the bank's online banking platform. Successful candidates will possess strong communication and writing skills for answering customer emails and inquiries as well as someone who is tech-savvy to successfully assist customers daily with online banking applications. The team is looking for personality, enthusiasm, empathy, an outgoing demeanor, and excitement to learn in new hires! Description: Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns. Provide a high level of customer service to all online banking end users. Provide support to online banking call volume for the customer service center Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. Serve as a service liaison between online customers of Eastern Bank and all third-party service providers. Process new online account set-ups and perform ongoing maintenance to existing online accounts. May be required to assist other areas of the call center on an as-needed basis. Skills:* Outstanding customer service Call center experience handling inbound and outbound calls Excel/data entry Effective Problem solving Excellent verbal and written communication Ability to express empathy and patience Bilingual; Spanish - PLUS Additional Skills & Qualifications: Minimum 1 year of customer service experience in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.). Friendly, outgoing, positive, "can-do," enthusiastic, motivated personality/attitude. Ability to articulate solutions in a demanding environment. Previous retail banking experience highly preferred but not required. Prior call center or high-volume phone environment experience required. Ability to troubleshoot technology issues and discuss/provide solutions to customers. Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline-driven, and professionalism. Excellent verbal and written communication skills (vocal and able to communicate effectively on a team) - strong writing skills are a must for customer email correspondence! Reliable and consistent weekly attendance. Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily). Outstanding customer service skills, empathetic, and customer-centric. Ability to make sound decisions independently. Ability to learn new concepts quickly and easily in an ever-changing environment Ability to recognize and resolve customer issues promptly, using courtesy and tact. *High school diploma or GED minimum REQUIRED About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.