Desktop Support

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Connecticut, New London
Nov 13, 2024
Description: * Excellent interpersonal, verbal, and organizational skills * Ability to work well in a fast paced/multitasking environment and remain calm under pressure * Customer service-focused * Initiative-taking Collaborator * Provide Primary and Backup On-Call Support * This job requires working weekends first or second shift as scheduled, in addition to on-call * Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues * Enter time worked daily in ADP and Autotask Time sheets * Provide SOC - TeleNeuro Cart support * Provide Pager coverage support and respond to Group 39 Alerts as assigned by work schedule * Support client approved software with a strong knowledge of current or existing Operating systems and Applications * Onsite troubleshooting at client location * Deploy new laptops, desktops, printers, monitors, phones, and peripherals * Set up / work with new end-users * Review and resolve performance issues * Diagnose and address internet connectivity slowness * Assist with password resets * Assist in implementing cloud as necessary * Manage updates * Respond to Alerts Skills: Windows, Active Directory, PC Support, Desktop, Office, Desktop, Support Additional Skills & Qualifications: Strong documentation and customer service skills. Experience Level: Intermediate Level Benefits: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.