IT Service Management Analyst

TEKsystems
$40.00 - $47.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Nov 13, 2024
Top Skills' Details 1. 3-5 years of practical hands-on experience with RHEL 7,8 & 9; -Candidate will provide hands-on administration of Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation, and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.). 2. 3-5 years of experience with Microsoft Excel 3. 3-5 years of experience with day-to-day management of technical teams' work queues, SLAs, process and standards compliance JOB SUMMARY: This position is responsible for organizing and managing the day to day work for the Linux OS team, including, but not limited to monitoring work queues and assigning incidents and work requests; approving change requests; assigning resources to projects; managing OS patching process, schedule, and communication to customers; managing and updating team SharePoint Site; primary (day time) business hours contact for the team; life-cycle management/support renewals for Dell Servers and Red Hat subscriptions; managing and providing evidence for internal and external audits; Linux home directory creation and Security Webware (AD) group creation; disabling Unix access where appropriate; and other required activities to support the Unix/Linux analysts to ensure the team meets team and organization goals, such as generating reports from different systems as needed. JOB REQUIREMENTS: * Hands-on experience working with Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.) * Working knowledge of Active Directory, authentication mechanisms (LDAP/Kerberos, SSSD), SUDO, NFS, Samba, DNS & DHCP * Experience starting and stopping services on Red Hat Linux servers * Experience using Red Hat Satellite, Red Hat Ansible and VMWare vCenter preferred * Proficient with Microsoft Excel, including VLOOKUP and PivotTables * Experience working with other technical teams, including DBAs and application support teams, understanding the technical needs of each * Familiarity of other technologies and the ability to communicate with technical analysts and customers to determine issues and needs * Experience and knowledge utilizing IT incident and change management tools such as Remedy * Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments * Must be highly organized to succeed in this position * Must have the ability to pay extreme attention to detail and analyze information from multiple sources to determine best course of action * Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments * High level of demonstrated self-initiative and self-learning * Ability to communicate, work with, and influence others, including all levels of management, vendors, other internal groups and external groups * Ability to build relationships and work in a team atmosphere as well as work independently, prioritizing major tasks by overall impact to the company, team, or project * Ability to provide and accept feedback * Strong analytical and troubleshooting skills, with the ability to think outside the "box" * Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policies * Professional oral and written communication skills * Understanding of how activities impact functional budget MAJOR JOB RESPONSIBILITIES: * Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations. * Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAs * Ensure all Unix/Linux change requests meet documented Change Control criteria * Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT (including understanding processes of other teams to help guide customers to the right place for requests/issues) * Provide life-cycle management for servers and system software * Process Unix/Linux User Group Requests * Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing. * Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc. * Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questions * Routine data collection and reporting from several systems including APART, Remedy and Satellite * Fully participate in departmental initiatives and technology projects * Communicate progress, problems, and best practices to management, team leads, and team members. EDUCATION/EXPERIENCE * BS/BA in Computer Science or MIS is preferred; ten (10+) years of relevant and broad technical experience is an acceptable substitute. * Prior experience as a customer liaison or team leader for a technical operational team is preferred Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.