New

Customer Care Specialist

TEKsystems
$18.00 - $19.50 / hr
United States, Michigan, Warren
Nov 13, 2024
Job Title: Customer Care Specialist Job Description As a Customer Care Specialist supporting EV owners and prospective EV owners, you will utilize exceptional customer service, marketing, and sales techniques to deliver an outstanding customer experience. This role involves answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments, and responding to frustrated customers with personalized, value-driven solutions. Responsibilities * Serve as the product expert for electric vehicles * Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging, and recall-related questions. * Take ownership of customer interaction and ensure that all customer questions are answered. * Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer. * Filter and process who is on the line (product loyalist, conquest person, etc.) and think differently about their perspective and issues. * Quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle. * Work within company systems and personnel and use provided tools to perform the job. * Transfer learnings from one call to the next, synthesize inputs from customers, distill issues, recommend solutions, and ask for help/input as needed. Essential Skills * 1-2 years of experience in a customer service-related profession. * Computer navigation and typing proficiency. * Strong reading comprehension, oral, and written communication skills. * A positive self-starter with a strong work ethic, ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and strong attention to detail. * Basic understanding of electric vehicles and home charging options. Additional Skills & Qualifications * Experience in a call center environment. * Ability to convey the highest level of professionalism when speaking with future technology customers and internal executives. * Ability to synthesize inputs from customers, distill issues, recommend solutions, and ask for help/input as needed. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.