FVP, System Delivery Director

We are seeking a highly skilled and experienced FVP, Systems Delivery Director to join our team. This role is pivotal in driving the strategic direction and oversight of IT Delivery Leads across our various platforms including retail banking, lending, online digital, integrations, and enterprise systems. This role will work closely with senior leaders across the bank to develop and deliver a multi-year digital transformation plan, ensuring clear prioritization and optimization of existing technology investments and vendor relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide expertise and guidance in developing and maintaining the strategic technology direction and goals related to applications, integration, and reporting architecture.
• Collaborate with leadership, business stakeholders, and external vendors to develop the IT systems roadmap and architecture aligning them with the strategic plan.
• Primary IT liaison to the business ensuring that business goals and objectives are identified and addressed with appropriate technology solutions.
• Collaborate closely with the PMO to ensure alignment on corporate priorities, technical strategy, and resource estimations & allocations. Fully engaged in solution design and delivery to minimize risks and gaps, ensuring that the final results meet both PMO efforts and business needs in an efficient manner.
• Manage the design, development and deployment of the applications, integrations, and reporting architecture and/or enhancements to existing the existing architecture throughout the enterprise.
• Collaborate with analysts, designers, and application owners and directs the integration and testing of new software programs, reports and applications.
• Oversight of IT Change Management function to ensure availability, communication, and training of planned changes to curtail any potential negative impact to Needham Bank.
• Directs IT Delivery teams to identify, plan and implement solutions that meet business objectives, including optimizing performance, availability and resolution of application issues.
• Coordinates IT team efforts to deliver holistic technology solutions for business units. Strives to enhance product and platform efficiencies through ongoing stakeholder collaboration.
• Responsible for technical design, development, and upgrades with all stakeholders.
• Evaluates the technology landscape, identifies potential new product opportunities, emerging trends, and areas to increase efficiency.
• Provide regular reporting to Executive leadership related to IT Systems Delivery activities.
• Develop and monitor policies and procedures related to IT systems.
• Provide technical leadership to project managers and engineers working on project teams.
• Manage project timelines, resources, and budgets to a high standard, risks are identified and mitigated accordingly, ensuring projects are appropriately estimated to be delivered on time and within budget.
• Work with IT Vendor Management to verify vendor relationships are well maintained and operate within service level agreements or better.
• Provide ownership and oversight of vendors providing critical banking and lending services for the Bank, including relationship and performance management of those vendors, and leading improvements or evaluations of alternatives as needed.
• Exemplify high level of customer service and ensure commitments are met, recommending appropriate actions to develop and enhance metrics and service levels to measure the success and impact of IT System Delivery
• Stay informed about industry trends, competitive landscape, and best practices to continually improve the business development strategy.
• May be involved in negotiating technology costs and scope in forecasting or within key technologies required to deliver program.
• In absence of SVP of IT provide support and supervision of IT function.

JOB REQUIREMENTS

• Minimum of 10 years managing application integration and support professionals
• Extensive knowledge of line of business processes and applications, preferably in a financial services environment with strong understanding of regulatory and security requirements relating to IT Systems
• Minimum of 10 years senior level management experience in a financial services environment
• Contributes to team effort by accomplishing related results as needed
• Mentor and develop team members to grow their capabilities and capacity through ongoing learning, process improvements, and continuous feedback.
• Encourage a culture of innovation and excellence by providing opportunities for professional development, fostering collaboration, and recognizing achievements.
• Ensure that team members are equipped with the necessary skills and knowledge to meet the evolving demands of the organization and contribute effectively to its success.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Strong understanding of information security concepts
• Extensive knowledge of the Bank's software applications, technological infrastructure, networking and network design, and all data processing systems
• Proficiency in documenting process related to technology projects
• Proficiency in developing policies and procedures related to technology solutions
• Strong interpersonal skills
• Ability to work flexible schedules
• Strong organizational skills, ability to manage multiple concurrent tasks
• Experience with MS-Office products, specifically; Visio, Excel, Word
• Ability to adhere to Needham Bank's Core Values (Quick-Decision-Making, Reliability, Relationship-Based Focus and Quality Service)

EDUCATION & EXPERIENCE

• BS/BA degree in computer science, related field equivalent experience
• Expertise in IT security, application delivery concepts, and system architecture methodologies including waterfall, agile, ITIL, NIST, Kanban, and Quality Assurance practices along with familiarity with business, data, and application/integration architectures like TOGAF
• Knowledge of the Bank's software applications, technological infrastructure, networking and network design
• Proven track record of leadership in technology management including excellent verbal and written communication, analytical, and organizational skills
• Experience with core, lending origination systems, and retail bank technologies as utilized by the bank

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Must be able to work extended hours whenever required or requested by management

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.