CRM, Senior Consultant

CRM - Senior Consultant

Enterprise Process Consulting

ABOUT US

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

COGNIZANT CONSULTING

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

The Role

Working in Enterprise Process Consulting means you'll be surrounded by colleagues who are also dedicated to meet their own high standards, to inspire teammates and to make a positive impact on the world through their work. We bridge the gap between business and information technology to help clients realize measurable business value from their technology and capital investments. This position will be a part of the leadership team and have many years of experience leading large, complex, multi-vendor transformation programs. We work with industry leaders to analyze challenges and propose and execute innovative solutions that help our clients become more competitive. If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity

We're looking for Senior Consultants who can deliver within Cognizant's Five Pillars of Consulting Excellence: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a Senior Consultant, this means partnering with clients and project stakeholders, colleagues to clarify requirements and support delivery of effective solutions; applying process expertise to solve core client business challenges or inefficiencies; supporting business development activities of senior leaders; contributing to the development of practice initiatives or new service offerings; and being an inspiring colleague, promoting team motivation, partnership, and ownership for projects. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Our solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!

Responsibilities

• Partner with clients and project stakeholders and apply technical and domain expertise to solve core client business challenges or inefficiencies; this may include leading and managing small solutioning teams to accomplish the above
• Elevate the Cognizant brand from mere solution vendor to business-focused transformation partner, based on earning the trust and confidence of clients;
• Ensure accurate understanding of a client's business challenges and their optimum alignment to engagements delivering Cognizant solutions
• Capitalize on successful project outcomes in pursuit of further client business partnering and involvement with the client's development of strategic digital transformation roadmaps;
• Collaborate with and influence Cognizant project resources (e.g., service lines, SBUs, on/offshore delivery teams) and Partners on behalf of project goals, often-changing client needs, and ultimately client delight;
• Leverage specific engagement solutions as marketable Cognizant solution offerings;
• Develop practice capabilities and brand recognition by exercising thought leadership, establishing a consultative presence within Cognizant and the wider consulting community, and participating in professional organizations;
• Participate in PeopleCare activities; Mentor and support less experienced Consultants for the benefit of the practice.

Qualifications

• 7 + years working in consulting, professional services, or solution development and a strong understanding of CX Enterprise Processes, including CRM, Call Center, Sales & Marketing and Service
• Bachelor's degree in a relevant business area
• Broad understanding of core business processes, technology challenges, and technical/business solutions associated with an industry
• Experience within a consultancy, within a digital finance solution environment
• Experience with process frameworks, methods, and tools (e.g., Signavio, Celonas)
• Big 4 or similar consulting experience
• Experience participating in the lifecycle of a business transformation
• Functional expertise in relevant analysis tools and package software (i.e., SAP, Oracle, etc.)
• Acts as Subject Matter Expert (SME) in Process Optimization
• Strong verbal and written communication skills
• Proven record of academic and professional success
• Ability to work independently and as part of a team.
• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones.
• Personal leadership and a desire to create a culture that enables exceptional outcomes
• The embodiment of Cognizant's Values of: Start with a point of view; Seek data, build knowledge; Always strive, never settle; Work as one; Create conditions for everyone to thrive; Do the right thing, the right way.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary for this position is between $81,450-129,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law