Data Center Technician (Onsite)

This position is on-site/hybrid in ( Chandler, Arizona ). A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Responsibilities

• Assist DC Support personnel with Hands and eyes requests.
• Escort vendors and support staff for changes and break-fix.
• Maintain the appearance and integrity of the facility with regular walkthroughs.
• Chaperone visitors and 3^rd party engineers where required.
• Maintain asset location information utilizing installed DCIM tools and CMDB.
• Knowledge of Service Now and Ticket Processing
• Open, Update and close Service Requests.
• Shipping and receiving of good into the data center.
• Maintain the Goods In/Out tracking spreadsheet.
• Understand proper power cord management inside of raised floor racks.
• Understand rack power load balancing and reading power reports.
• Update rack elevations and floor drawings.
• Monitor and record statistics relevant to data center operations and produce appropriate reports.
• Conduct physical troubleshooting as required including basic checks on copper and fiber cabling.
• Provide feedback to data center manager and contribute suggestions for operational improvement.
• Develop and maintain strong relationships with 3^rd party facility staff.
• Assist data center manager & customers with facility tours when requested.
• Hardware installation of rack mounted equipment.
• Cable installation and testing to data center standards where required.
• Other duties as may be assigned by the data center manager.

Qualifications:

• Experience of working in a multi-tenant enterprise class data center hosting environment.
• Must be customer-focused and have basic interpretation of what the customer is requesting/expecting.
• Ability to work well with a very large team and loop in other SMEs to support customer needs.
• Working knowledge of physical network and cabling technologies.
• Excellent communication skills and ability to clearly articulate technical issues.
• Ability to work independently and manage multiple work streams whilst dealing with interruptions.
• Fault isolation and troubleshooting skills.
• Previous experience in a technical support role is a plus.
• Basic Knowledge of computer hardware and components.
• One or more supporting IT equipment or relate technology experience.
• Basic facilities knowledge such as HVAC power security and safety.
• Understanding of network patch panels patching and cable labelling standards.
• Understanding of MS-Office skills O365 Word Excel PowerPoint Visio etc.
• Understanding of RMA Break-fix processing.
• Understanding Rack Elevations & Floor Drawings and Cable/Patching documents.
• Must be within a commutable distance from the data center
• Ability to multitask and work in multiple customer cages at the Data Center campus.

Salary and Other Compensation:

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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